Logistics Dispatch Supervisor and Team Lead
Resume:
DEVESH VYAS
************@*****.***
SUMMARY
Experienced Logistic & Dispatch Supervisor/ Coordinator / Customer support/ Team Lead with 8 years experience.
o Specializing in management of schedules, drivers, clients/ customers support/ Orders Coordinator/ Material Procurement / Documentation/ Filing. Overseeing the daily operations of a dispatch team. o Coordinating the movement of resources, like vehicles or personnel, and managing communication. o 5+ years’ experience in SAP, 10+ years’ experience in Microsoft office- excel, PowerPoint, word, CRM software’s, AXON.
EDUCATION
Lambton College- ON
Supply chain management PG Diploma
WORK EXPERIENCE
Dispatch Supervisor: Bhullar Trucking. EDM
Duration: February 2026- Current
• Supervised daily dispatch operations and coordinated work assignments for drivers and field personnel.
• Scheduled and dispatched vehicles, equipment, and staff to ensure timely service delivery.
• Monitored routes and adjusted schedules to optimize efficiency and minimize delays.
• Trained, coached, and evaluated dispatch team members to improve performance and productivity.
• Maintained communication with drivers, customers, and management regarding schedules
• Resolved service disruptions, customer concerns, and emergency situations in a timely manner.
• Ensured compliance with company policies, safety regulations, and transportation requirements.
• Monitored GPS tracking systems and fleet performance to maximize operational efficiency.
• Prepared reports on dispatch activities, staffing, and key performance metrics.
• Implemented process improvements that enhanced service quality and reduced operating costs. Logistics terminal Manager: Syndicate Transport Ltd. EDM terminal Duration: August 2024- February 2026
• Higher responsibilities on below, Team lead for approx. 20 employees & 50-60 Drivers.
• Manage overall terminal dispatch/ logistics/ customer support & proactive communications with cross city company terminals.
Logistics supervisor: Syndicate Transport Ltd
Duration: March 2018- July 2024
• Planning, organizing, direct and supervise the activities of the dispatch staff, carrying out and maintaining records of communications.
• Providing administrative and technical support to higher level/ administrative staff.
• Creating new po’s using software’s; AXON, SAP.
• Direct communication with customers, & ensure smooth planning of dispatch, loads on time & ensure effective work throughout whole process.
• Create purchase orders
• Ensure timely and proper delivery of orders
• Software’s: SAP, Microsoft office.
• Experience on hands with outlook, CRM.
• Higher level meetings, budget review, weekly progress, evaluations.
• Making reports for site supervisors
• Records keeping, data entry and progressive approach to ensure clients delivery is satisfied.
• Overall e-mail inquiries
• Maintain records of loads, miles, payments, approvals of loads, drivers’ communications via phone, WhatsApp, MS-office, sheets, docs & physical paperwork record files.
• Ensure proper paperwork and general records of all the associated employees, & follow safety protocols, Safety checks. (first aid training)
• Due diligence in situations of truck towing, accidents, crashes, maintaining commination with upper management, safety & insurance companies.
• Weekly and monthly reporting’s to upper management, direct communication with company CEOs.
• Dealing with big companies for proper loads setup, deliveries, cross dock & planning such as – Loblaw, Saputo, GFS, Walmart, Sun fresh farms, LITTLE POTATO, BUNGEE, Lilydale/Sofina foods, Maple leaf, Overseas container, RAZIR transport, Speedy logistics, Logistic alliance, RXO, Tillson brands, TROW nutrition.
Dispatcher: Somal transport ltd.
Toronto ON
Duration: March 2016 -January 2018
• Overseeing the dispatch of trucks, drivers, and deliveries for a transportation company.
• Managing the dispatch of ambulances, fire trucks, or law enforcement personnel in response to emergency calls.
• Coordinating the movement of goods within a warehouse or distribution center, managing routes and schedules for deliveries.
SKILLS
• Leadership and team management, motivate and guide a team of dispatchers, fostering a positive and productive work environment.
• Communication and interpersonal skills, effective communication skills to interact with dispatchers, drivers, customers, and other stakeholders.
• Problem-solving and decision-making, quickly assess situations, identify issues, and make informed decisions to resolve problems effectively.
• Organizational and time management, manage multiple tasks, prioritize effectively, and meet deadlines in a fast-paced environment.
• Knowledge of dispatch systems and procedures, familiarity with dispatch software, routing systems, and relevant regulations.
Reference available as required.
Devesh Vyas
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