Business Process Analyst & KPI Optimization

DAVID KERR

San Diego, CA 860-***-**** ********@*****.*** www.linkedin.com/in/kerrdavidt Active Secret Clearance

PROFESSIONAL SUMMARY

Data-driven Business Process Analyst with extensive experience in technical operations, process workflow optimization, quantitative data analysis, and quality management systems across complex, regulated environments. Proven track record in developing and tracking Key Performance Indicators (KPIs), modeling operational workflows, and converting large, diverse datasets into actionable executive reporting. Blends quantitative rigor from a B.A. in Economics with deep expertise in lead auditing, root-cause analysis, and process automation (including AI-assisted tools). Adept at interfacing across engineering, legal/compliance, IT, and business leadership to drive operational performance and continuous improvement.

CORE COMPETENCIES & TECHNICAL SKILLS

• Business Process & Operations: Business Process Analysis, Workflow Modeling, KPI Development & Tracking, Root Cause Analysis, Data Quality & Governance, Project Support, Continuous Improvement.

• Data Analytics & Visualization: Advanced Excel (Data Modeling, Pivot Tables, Complex Formulas, VLOOKUP/XLOOKUP), Power BI, Tableau, Quantitative Methods, Predictive Data Analytics, Dashboards & Executive Reporting.

• Systems & Tools: AI-Assisted Automation Tools, Salesforce, JIRA, ERP/CRM Systems, Microsoft Office Suite (PowerPoint, Access, Visio).

• Cross-Functional Leadership: Cross-Functional Collaboration (Engineering, Legal, IT, Operations), Stakeholder Communication, Time Management, Agile/Ad-Hoc Analytic Support.

PROFESSIONAL EXPERIENCE

UNITED STATES DEPARTMENT OF DEFENSE – SUPSHIP San Diego & Groton

Quality Assurance Specialist / Business Process Lead (GS-11) 2016 – 2023

• KPI & Operational Reporting: Developed, maintained, and reported critical operational Key Performance Indicators (KPIs) to track contractor performance, audit schedules, and quality compliance across multi-million-dollar defense initiatives.

• Process & Workflow Modeling: Evaluated and mapped complex engineering, quality, and administrative workflows; identified systemic process bottlenecks and implemented standardized, audit-compliant operational procedures.

• Data Analytics & Dashboard Creation: Leveraged advanced Excel formulas, pivot tables, and data visualization tools to aggregate diverse data streams from engineering, IT, and procurement sources into executive-level dashboards.

• Ad-Hoc Analysis & Cross-Functional Support: Responded to high-priority ad-hoc analytic requests from military commanders, legal representatives, and engineering teams, delivering accurate, clearly articulated reporting under tight deadlines.

• AI & Continuous Improvement: Spearheaded local process automation initiatives using data analytics tools and early-stage AI-assisted solutions to stream reporting efficiency and reduce manual auditing lead times.

• Root Cause & Data Quality Analysis: Conducted rigorous root-cause investigations on operational non-conformances; analyzed defect trends to improve data quality, reporting accuracy, and vendor compliance.

U.S. NAVY – PERSONNEL SUPPORT DETACHMENT (PSD) Groton, CT

Financial & Operations Data Technician (YN2) May 2015 – Jan 2016

• Financial & Operational Analytics: Managed and audited high-volume transactional financial records and administrative data, compiling comprehensive operational performance metrics for regional leadership.

• Executive-Level Reporting: Built custom PowerPoint presentations and quantitative analytical reports summarizing process efficiency trends and compliance audits for senior decision-makers.

• Workflow Processing: Streamlined high-volume pay and personnel processing workflows, maintaining 100% accuracy and strict audit compliance under high-pressure turnaround times.

NAVYSUBMARINE MEDICAL RESEARCH LABORATORY (NSMRL) Groton, CT

Research Operations Assistant Summer 2012

• Data Aggregation & Analysis: Supported biomedical and operational research initiatives by collecting, organizing, and analyzing experimental data sets for laboratory scientists and engineers.

• Quality & Process Control: Maintained meticulous research records and procedural documentation, ensuring data integrity and full alignment with federal protocol standards.

UNITED STATES NAVY Various Duty Stations

Submarine Administrative Specialist (YN2) 2007 – 2011

• Executed administrative, personnel, and operational data management duties aboard submarine units and shore commands.

• Interfaced across multiple technical departments, maintaining strict security clearances, audit compliance, and data confidentiality.

EDUCATION & CERTIFICATIONS

• Bachelor of Arts (B.A.) in Economics University of San Diego (USD)

o Coursework Focus: Econometrics, Quantitative Methods, Financial Analysis, Predictive Analytics, Statistics.

• DAWIA Level II Certified (Production, Quality & Manufacturing) Defense Acquisition University (DAU)

• Bachelor of Arts (B.A.) in Communications & Psychology University of Connecticut (UConn)

o Focus: Organizational Communication, Behavioral Analytics, interpersonal Dynamics, Technical Writing.

• Certified Lead Auditor Defense Contract Management Agency (DCMA) / DAU

• Security Clearance: Active Secret Clearance

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