Customer service
Resume:
Shellie D. Wilson
Red Springs, NC 28377
CAREER OBJECTIVE: To secure a supportive position where I can utilize my bus driving skills and experience to help transport students peacefully and safely to and from school.
EDUCATION: Winston Salem State University
Sociology 1987-1989
Red Springs High School
Graduated 1987
DUKE ENERGY/PIEDMONT NATURAL GAS FAYETTEVILLE, NC
Customer Service Representative AUGUST 2010- NOV. 2025
Answer all incoming calls
Assist customers with billing inquiries
Update account information after each call
Process payments
Offer viable solutions with payment arrangements
Scheduling service orders for customers
Create new service orders to start/stop services
Adapt to constant change, i.e. program offering, computer tools/process changes
AMERICAN FARM BUREAU WASHINGTON, DC
Receptionist/Admin. Assistant NOV. 1999-JULY 2010
Answer multi-line switchboard
Updated staff Itinerary/roster
Complied daily notes for the Federal Register
Assit technical support staff
Ordered all office supplies
Prepared expense reports for staff
Help coordinate meetings
Researched different farm issues
Filing, typing and operating all office equipment
Word processing, Microsoft word, Excel and Windows 2000
LUCAS GROUP ATLANTA, GA
Front Desk Receptionist NOV. 1997-NOV. 1999
Greeted all visitors
Answered all incoming calls/switchboard
Sent out monthly invoices
Updated Associates phone list
Distributed/sort mail
Maintained conference room schedule
Administer all new hire paperwork
Distribute paychecks
References available upon request
Resume
Professional Summary, Experience, Education, and Skills
Professional Summary
Results-oriented and dedicated professional with proven experience in delivering high-quality work and achieving organizational goals. Skilled in problem-solving, communication, and adapting to new environments. Demonstrates strong commitment to excellence and continuous professional development.
Work Experience
Job Title Company Name
Location MM/YYYY – MM/YYYY
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Highlight measurable results or significant projects completed.
Demonstrate leadership, teamwork, or technical expertise as relevant.
Previous Job Title Previous Company
Location MM/YYYY – MM/YYYY
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Education
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Skills
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Soft Skills: (e.g., Communication, Teamwork, Problem-Solving)
Languages: (e.g., English, Spanish, etc.)
Certifications
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Additional Information
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Volunteer Experience
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