Security Operations & Client Service Manager

NICOLE RUSTAD

*** **** ***. *, **** Fargo, ND ***78 Phone: 701-***-**** Email: *******@***.***

Objective

To obtain full-time employment in a friendly environment. Abilities Hardworking, dependable, detail oriented. Experience in hotel management, office environment, sales, Customer Service, Aviation CSA, Security.

Ability Summary

Hardworking, dependable, detail oriented. Experience in hotel management, office environment, and sales.

Employment History

09/2024 - Current

Client Service Manager

Gardaworld Security Services, Fargo, ND

Responsible for all operations and the client portfolio for ND/MN. I am responsible for hiring, client relations within my portfolio, new employee orientation, fingerprinting, licensing, scheduling, and payroll.

10/2021 - 09/2024

Operations Manager

Allied Universal Security, Fargo, ND

Operations Manager ND/Northern MN. I oversee hiring, terminations, disciplinary, payroll, training, and all operations for the state of ND.

03/2016 - 10/2021

Security Supervisor

G4S Secure Solutions, Fargo, ND

Security officer providing security services for commercial clients. Access control, patrols, armed officer, surveillance, tactical, customer service

08/2012 - 08/2015

CSA/GSC

Worldwide Flight Services, Fargo, ND

Customer Ticket Agent and Gate Agent for American, Allegiant, and Frontier Airlines. Ground Security Coordinator for American Airlines. Check in passengers for flights, sell airline tickets, departure gate, ensure all security procedures followed.

07/2010 - 05/2012

Customer Service

Custom Graphics, Fargo, ND

Logistics Coordinator, Sales, Invoicing assistant, receptionist, Customer Service

02/2006 - 09/2008

Director of Sales

Fargo Hampton Inn, Fargo, ND

Weekend front desk manager. Director of Sales. Responsible for obtaining corporate clients and negotiating rates to ensure maximum occupancy within the hotel.

06/1985 - 10/2004

Administrative Assistant

McDonald's, Fargo, ND

Accounts payable, accounts receivable, data entry, payroll, inventory, general office duties.

Education and Training

02/2021

Criminal Justice

Associate's Degree

Rasmussen University, Fargo, ND

Occupational Licenses & Certificates

MN Security Officer License

Gardaworld Security Services

12/2026

ND Commissioned/Armed Security License

Gardaworld Security Services

09/2025

CPR Training Certificate

HSI

08/2022

CPR Certified

American Heart Association

07/2022

ND Tactical Certificate

State of ND

08/2016

Honors & Activities

None Specified

Additional Information

None Specified

Detailed References

References Available on Request

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