Management Analyst

DAPHNE G. MCCANTS

***** ***** *****● Laurel, MD 20707 ● Phone: 240-***-**** ● ******.********@*****.***

SUMMARY

Broad range of Administrative and Procurement Management experience; acutely versed on business process procedures and how to engage within a team to provide solutions to mitigate risks; demonstrate ability to successfully adapt to ever changing environments and work demands resulting in effective business management.

CORE COMPETENCIES

Project Management

Global Financial Management System (GFMS) and E2 Solutions

Integrated Logistics Management System (ILMS), Ariba

Management skills, E2 Travel Administrator

Event coordinating, planning, organizing, communication

Microsoft Office suite and SharePoint

EMPLOYMENT CHRONOLOGY

U.S. Department of State, Executive Office of Western Hemisphere Affairs,

Office of the Executive Director (WHA/EX/DMS) Contractor: Cherokee Nation Washington, DC Business, LLC.

Security Clearance: Top Secret

Management Analyst/General Services Officer (GSO)

February 2017 – May 2025

E2 travel system administrator: approved, reset, transferred, and modified user accounts to ensure seamless travel operations. Trained staff on how to process authorizations, submit reimbursements.

Oversaw administrative and logistical operations for property accountability, including planning, coordinating, and evaluating supply and furniture needs to support contingency operations.

Managed and tracked customer service requests through the MyApps electronic work order system.

Initiated and processed monthly requisitions for office supplies, furniture, and contracted services.

Coordinated logistics for events and office activities, ensuring timely delivery of supplies, equipment, and services.

Reviewed and analyzed logistics operations to identify resource requirements including personnel, funding, facilities, materials, and support services.

Consulted with other bureaus to align project requirements, schedules, and deadlines.

Developed and executed comprehensive communication plans for cross-office projects.

Facilitated document change requests, advising stakeholders of schedule or budget impacts.

Collaborated with vendors to obtain and evaluate quotes and consulted with management to resolve procurement issues.

Served as Team Lead for “Take Your Child to Work Day” for two consecutive years; recognized with a Certificate of Appreciation for creativity, logistical planning, and teamwork.

Led the development of temporary swing office space for OIG Inspectors, coordinating IT setup, phone systems, and supply procurement.

Managed Bureau Parking Program maintained excel spreadsheet list of all parking permit holders for management visibility.

U.S. Department of State, Executive Office of Western Hemisphere Affairs,

Office of the Executive Director (WHA/EX), Contractor: Miracle Systems, LLC.

Washington, DC

Management Analyst November 2015 – February 2017

Drafted Management Notices on policy and procedures for management review and approval.

Managed and maintained the Travel Card Program, coordinated with Program Coordinator to conduct monthly audits, and ensured travel card holders where up to date on all required training/refresher training.

Initiated requisitions and procurement orders through ILMS Ariba. Process De obligations and contract closeout from ULO reports to efficiently reconcile program funds.

Managed Duty Officer Program updated duty schedule ensuring consistent coverage provided.

Updated and maintained Duty Officer SharePoint site.

Assisted with the development and implementation of Broadcast Notifications through SharePoint which increased functionality for the Bureau.

Worked with Senior Management on administrative guidelines, procedures and management of policy and program goals.

Maintained awareness of program procurement needs, timelines and purchasing cycles.

Participated in WHA Orientation for new employees, conducted briefings on domestic travel program.

Participated in the U.S. Caribbean Central America Energy Summit, attended meetings and conference calls to ensure Senior Management was keep aware of pertinent details.

U.S. Department of State, International Narcotic and Law Enforcement Affairs,

Office of Africa and Middle East Contractor: USGI, LLC.

Washington, DC

Office Management Specialist March 2012 – November 2015

Provided logistical support for staff; securing access to IT systems, office databases (E2, ARIBA, and SAMS). Tracked and coordinated all training request for approval.

Maintained, updated country portfolio and contact lists for the Middle East Team of 23 people.

Initiated requisitions and procurement orders through ILMS, for personal service contracts ranging in value from $50,000 to $80 million.

Served as expert on guidance and instructions concerning policy and procedures as it related to specifications, and regulations. Liaison with program officers, budget analysts on outstanding issues for process improvements.

Served as technical expert on travel arrangements for senior level staff for domestic and international, obtain funding source for authorizations, advised approving officials of pending TAs for approval. Travel vouchers processed in timely manner.

Assisted staff in facilitating request for applications and renewals of diplomatic passports, visas, and country clearances.

Participated in Records Management Module working group to analyze the existing records management program and implement effective changes.

Served as Unit Security Officer, inform Bureau Security Officer of security practices and personnel changes. Established and maintained security duty schedule roster for staff.

U.S. Department of State, International Narcotic and Law Enforcement Affairs,

Office of Iraq Programs Contractor: Pro-telligent, LLC

Washington, DC

Office Management Specialist June 2008 to March 2012

Provided administrative and program support to staff, Foreign Service officers and contract employees, identifying issues by interpreting federal regulations and guidelines resulting in program resolutions.

Maintained awareness of policies and procedures as it related to office programs, coordinated activities between the bureau, as well as international groups and private sector involved in Iraq programs.

Initiated procurement actions for personal service contracts through ILMS Ariba, maintained communication with management concerning policy procedures as it related contract specifications and procedure requirements.

Prepared travel arrangements for senior level staff and other DOS personnel for domestic and international travel. Informed management concerning any changes to travel policy and procedures.

Liaison with external travel partners to arrange modes of transportation, helicopters/fixed wing aircraft that involved coordination with other agencies. Processed travel vouchers to ensure timely reimbursement.

Maintained a working relationship with the Iraq Embassy to obtain visas for staff, contractors, and other bureaus within DOS.

U.S. Department of State, Logistics Management, Motor Vehicle Branch,

Office of Motor Vehicle Branch Contractor: Federal Management System, Inc.

Arlington, VA

Program Support Specialist September 2000 to June 2008

Served as administrative analyst for procurement actions through General Service Administration to obtain U.S. manufactured vehicles for overseas Embassies with an annual budget exceeding $30 million dollars.

Analyzed GSA and local purchase documentation with conformance to specifications requested.

Assisted in the preparation and distribution of instructions for 250 overseas posts covering annual reporting requirements for cost-benefit analysis of vehicle fleet requirements for fiscal year-end budget.

Updated and maintained asset management database for processing shipping and receiving reports.

Prepared disposal authorizations for vehicles and process obligation adjustments to reconcile program funds.

Analyzed problems and issues related to records management maintain records management program and advised other staff of records management procedures.

Analyzed and evaluated the effectiveness of programs and operations in meeting established goals and objectives.

Communicated with manufacture representatives, private sector contractors, colleagues, and agency management to gather and analyze information about agency processes and programs and requested documentation for custom clearance importation requirements.

Monitored procurement status to ensure prompt action and resolve importation request.

Planed, organize, and coordinate special office projects to meet deadlines.

Professional Development

Montgomery College Rockville and Takoma Park, MD Campus,

Course work: Business Administration

Smith Business School, Course work: Microsoft Office (Word, Outlook, Excel, Power Point), Certification

Anne Arundel County Community College, Course work: Business Management

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