Data Entry Specialist with Customer Support Experience
Resume:
ANN MARJORIE L. MENDOZA
Bauan, Batangas, Philippines
*************@*****.***
PROFESSIONAL SUMMARY
Dedicated and customer-focused professional with over 5 years of combined experience in customer service, email support, content moderation, and administrative tasks. Proven ability to handle customer inquiries through phone, email, and chat while maintaining high levels of customer satisfaction. Skilled in communication, problem-solving, data management, and remote support. Highly organized, adaptable, and capable of working independently in fast-paced environments. CORE SKILLS
• Customer Service & Client Relations
• Email & Inbox Management
• Phone, Email & Chat Support
• Content Moderation
• Data Entry & Web Research
• Calendar & Task Management
• Microsoft Office (Word, Excel, PowerPoint)
• Google Workspace (Docs, Sheets, Gmail)
• CRM & Ticketing Systems
• Time Management & Multitasking
• Problem Solving & Conflict Resolution
• Attention to Detail
PROFESSIONAL EXPERIENCE
Customer Service Representative
Alorica – Philippines
February 20, 2026 - June 2026
• Handle customer inquiries via phone, while providing excellent customer service.
• Resolve customer concerns efficiently and professionally, ensuring customer satisfaction.
• Provide accurate information regarding products, services, accounts, and company policies.
• Process customer requests, account updates, and service transactions.
• Document customer interactions and maintain detailed records in company systems.
• Meet performance metrics related to quality, productivity, and customer satisfaction. Customer Service Email Support & Content Moderation) TaskUs – Batangas City
September 2021 –Feb 17, 2026
• Managed high volumes of customer emails, ensuring timely and accurate responses.
• Resolved customer concerns and provided clear, professional communication.
• Reviewed and moderated online content based on platform policies.
• Identified trends, flagged issues, and contributed to process improvements.
• Maintained confidentiality and handled sensitive information responsibly. Sales Inventory Officer
Alam Group of Companies – Abu Dhabi, UAE
August 2011 – October 2013
• Managed inventory records, reports, and stock levels.
• Handled customer inquiries and processed transactions.
• Organized documentation and ensured accuracy of records.
• Coordinated with team members to maintain smooth operations. Assistant Supervisor
Onesimus Suits & Barong – SM City Batangas
June 2010 – May 2011
• Supervised daily store operations and team members.
• Prepared sales and performance reports.
• Assisted customers and ensured high-quality service.
• Helped improve store sales through effective strategies. EDUCATION
Associate in Tourism
Lyceum of the Philippines University – Batangas
2008
TOOLS & TECHNOLOGY
• Microsoft Office (Word, Excel, PowerPoint)
• Google Workspace (Docs, Sheets, Gmail)
• Gmail & Outlook
• CRM and Ticketing Systems
• Internet Research Tools
KEY STRENGTHS
• Strong written and verbal communication skills
• Highly organized and detail-oriented
• Fast learner and adaptable to new technologies
• Able to work independently and meet deadlines
• Professional, reliable, and trustworthy
• Strong customer service and relationship-building skills
Contact this candidate