Fraud Analyst and Office Operations Specialist
Resume:
LATIA NELSON
Apt ***
Wichita, Kansas 67203
*******@*****.***
EXPERIENCE
Trust Homecare, Wichita, Kansas — Office Assistant February 2026 - PRESENT
-Managed employee timesheet entries and payroll input with improved accuracy and faster processing times.
-Monitored and addressed incoming voicemails, ensuring timely responses and follow-ups for staff and clients.
-Maintained HR records,coordinated drug tests and background checks, and prepared new hire paperwork for onboarding
-Recruited candidates via job boards and tracked applicants in Excel to support hiring process
-Performed data entry for current and former employees into HR system to maintain up-to-date personnel records
-Created and maintained staff schedules to optimize coverage and support management planning
-trained colleagues on assertive,empathetic communication for sensitive situations
U.S. Bank, Overland Park, Kansas — Fraud Analyst-WFH September 2023 - July 2025
-Resolve account discrepancies, boosting customer satisfaction and loyalty. Ensure compliance with federal regulations in credit transactions.
-Conduct research to finalize credit issuance, reclaiming significant funds.
-Coordinate project timelines, enhancing customer interactions.
-Investigated fraudulent transactions, leading to the recovery of substantial funds and reinforcing client trust in banking services.
-Utilized data analysis to identify patterns in fraud cases, enabling proactive measures that significantly reduced incidents.
Partnered with law enforcement and internal teams to develop effective
-fraud prevention strategies, enhancing overall security measures.
-Communicated complex fraud trends to stakeholders, resulting in SKILLS
Fraud Investigation (Expert)
Analytical Skills (Expert)
Microsoft 365 (Expert)
QuickBooks (Skillful)
Mainframe (Expert)
AS400 (Beginner)
Falcon (Expert)
Avaya (Expert)
DocGen (Expert)
Google Docs (Expert)
Account Management (Expert)
Customer Service (Expert)
Time Management (Expert)
HIPAA Compliance
Risk Management (Expert)
AWARDS
Associates degree in Medical
Assistanting
Certificate in Sterile
Processing Technician
informed decision-making and improved risk management protocols.
-Cultivated a team-oriented environment, promoting knowledge sharing and continuous learning among colleagues to enhance operational efficiency.
-Analyzed transactions for potential fraud using advanced detection tools.
-Investigated reported fraud cases and gathered relevant documentation.
-Educated customers on fraud prevention techniques and best practices. Reviewed and updated internal policies to enhance fraud detection Bank Of America, Dallas,Texas — Data Entry\Chargeback Analyst
January 2022 - September 2023
-Conducted detailed data entry and verification, ensuring accuracy and integrity of client information to bolster operational efficiency.
-Streamlined data management processes, resulting in faster retrieval times
and enhanced reporting capabilities for the team.
-Collaborated with cross-functional teams to address data discrepancies, leading to improved client satisfaction and trust.
-Utilized advanced database tools to optimize data entry workflows, contributing to noticeable gains in productivity and accuracy.
-Maintained organized records and performed regular audits, significantly reducing errors and ensuring compliance with company standards.
-Analyzed client data trends to provide actionable insights, leading to improved risk management strategies and informed decision-making.
-Partnered with IT to enhance data entry systems, fostering seamless integration and boosting team productivity through streamlined workflows.
-Executed regular audits of data entries, ensuring compliance and accuracy, which ultimately strengthened client trust and satisfaction.
-Provided training and support to new team members, promoting a collaborative environment and enhancing overall team performance.
-Analyzed chargeback disputes to identify patterns and trends in transactions.
-Collaborated with cross-functional teams to resolve customer payment issues effectively.
CVS Caremark, Customer Service Representative
October 2019-May 2021
-Addressed medication queries, ensuring HIPAA compliance, boosting customer trust and satisfaction.
-Optimized EHR documentation, overcoming technical issues for smooth operations.
-Enhanced patient relations through effective communication, improving care experience.
-Coordinated with healthcare teams to address patient needs, fostering a holistic approach to care that strengthened patient outcomes.
-Analyzed patient feedback to identify service improvement areas, driving measurable enhancements in customer satisfaction metrics.
-Cultivated positive relationships with patients through effective communication, significantly elevating the overall care experience.
-Streamlined medication inquiry processes, enhancing response times and significantly boosting customer satisfaction.
-Maintained accurate patient records in EHR systems, ensuring compliance and reducing documentation errors.
-Fostered teamwork with healthcare providers, improving patient care coordination and outcomes through shared insights. Hunter Health Clinic, Wichita, Kansas- Receptionist/Registrar May 2012-July 2014
-Managed front desk operations, enhancing patient check-in efficiency and satisfaction.
-Coordinated appointment scheduling, reducing patient wait times and improving clinic flow.
-Handled patient inquiries, providing clear information and fostering a welcoming environment.
-Provided a welcoming environment for patients, enhancing their overall experience and fostering loyalty to the clinic.
-Managed appointment scheduling efficiently, leading to reduced wait times and improved patient flow.
-Coordinated with healthcare providers to ensure seamless communication, enhancing team efficiency and patient care.
-Maintained accurate patient records and billing information, ensuring compliance with healthcare regulations and financial accuracy.
-Streamlined office procedures by analyzing workflow inefficiencies, resulting in noticeable improvements in daily operations.
-Optimized front desk workflows, significantly enhancing patient check-in processes and boosting overall satisfaction.
-Greeted visitors and clients with a friendly and professional demeanor.
-Managed multi-line phone system to direct calls efficiently.
-Scheduled appointments and maintained a calendar for office staff.
-Processed incoming and outgoing mail with attention to detail.
-Coordinated communication between departments for smooth operations.
-Maintained an organized reception area and ensured that all guests were attended to promptly.
EDUCATION
Wright Career College, Wichita, Kansas — ASSOCIATE OF ARTS in MEDICAL ASSISTING-Graduated
November 2011- October 2013
-Managing patient records in Electronic Health Record (EHR) systems, scheduling appointments, handling insurance authorizations, and coordinating referrals.
-Drawing blood (phlebotomy), administering injections/vaccinations, and providing instructions regarding medications or special diets.
-Maintaining a sterile environment and adhering to strict HIPAA regulations and safety protocols.
Med Cert, Online — Sterile Processing Technician-Graduated July 2025 -November 2025
-Manually and mechanically cleaning soiled instruments using ultrasonic cleaners and automated washers.
-Checking instruments for functionality and cleanliness before meticulously assembling surgical trays according to "recipe" cards.
-Operating and monitoring various sterilizers (Steam, ETO, Plasma) and verifying parameters through biological and chemical indicators.
-Maintaining rigorous logs and documentation to ensure every item is traceable and compliant with IAHCSMM/HSPA and Joint Commission standards.
References
Cecilia Hollis-Mangaer-316-***-****
Qucheala Hunt-Co Worker- 316-***-****
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