Virtual Assistant & Customer Support Specialist

BLESSING AGBOLUAJE

Nigeria 090******** *****************@*****.*** LinkedIn: Agboluaje Blessing Professional Summary

Motivated and customer-focused graduate with strong communication and problem-solving skills. Completed Forage Customer Service and Bloomberg Client Service Job Simulations and HP LIFE training in Business Communications, Customer Relationship Management (CRM), and Agile Project Management. Skilled in email support, live chat, customer issue resolution, and professional communication.

Core Skills

Customer Support, Email Support, Live Chat Support, CRM Fundamentals, Complaint Resolution, Professional Communication, Conflict Resolution, Problem Solving, Task Prioritization, Active Listening, Microsoft Office, Google Workspace, Team Collaboration, Time Management Professional Experience

Customer Service Representative (Freelance)

- Responded to customer inquiries via phone, WhatsApp, and social media.

- Assisted customers with product information and order inquiries.

- Resolved customer complaints professionally.

- Processed customer requests and provided timely updates.

- Maintained customer interaction records.

- Escalated issues and followed up until resolution. Education

B.Sc. Library and Information Science

Tai Solarin University of Education

Professional Training & Certifications

Forage – Customer Service Job Simulation

Forage – Bloomberg Client Service Job Simulation

HP LIFE – Business Communications

HP LIFE – Customer Relationship Management (CRM)

HP LIFE – Agile Project Management

Languages

English (Professional)

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