Entry-Level IT and Cybersecurity Support

ABDIKADIR NOOR ALI

Saint Louis, MO 314-***-****

***************@*****.***

Objective

Aspiring to develop a career in IT and cybersecurity by leveraging foundational knowledge in IT support, system troubleshooting, and core security principles.

Committed to continuous growth and contributing effectively within a collaborative and innovative organization.

Work Experience

Customer Support – Amana Tax Services

Saint Louis, MO Nov 2024 – Present

Assisted users with basic hardware setup and software troubleshooting

Resolved connectivity issues (e.g., Wi-Fi, VPN) for remote users

Provided user support via phone, email, and live chat

Logged and tracked issues using internal ticketing systems

Supported smooth tech operations during peak tax season

ICQA Associate – Amazon Warehouse

Saint Peters, MO Nov 2023 – Oct 2024

Supported ICQA operations using handheld scanners and internal IT systems

Reported and assisted with troubleshooting device and system errors

Verified data accuracy through system audits and digital inventory checks

Collaborated with leads to ensure smooth tech-driven warehouse processes

Education

Associate Degree in Business Management

Nairobi, Kenya Jan 2015 – Dec 2016

Certifications

CompTIA Security+ Certification

Claim Academy, Saint Louis, MO July 2024 – Dec 2024

Technical Skills & Training

Familiar with Cybersecurity concepts including basic threat identification and vulnerability awareness

Introductory understanding of networking (TCP/IP, DNS, VPNs, wireless setup) through guided coursework

Completed hands-on labs using tools like Wireshark and basic vulnerability scanners

Gained awareness of malware behavior and system hardening practices in classroom environments

Provided basic IT support during training and job roles, including troubleshooting simple hardware/software issues

Eager to build real-world experience; highly motivated, dependable, and quick to learn in team environments

Contact this candidate