DERRICK HENRY
Statesboro, GA 941-***-**** **********@*******.*** LinkedIn
SUMMARY
Experienced Data Entry Specialist with a solid foundation in laboratory and production environments, recognized for achieving 99.9% accuracy in CNC production data and driving a 15% reduction in rework through precise record-keeping. Proficient in Excel, Google Sheets, Microsoft 365, and CRM systems, with hands-on experience documenting compliance audits and streamlining processes. Known for independent work, delivering results under tight deadlines, and exceeding remote performance standards. Ready to leverage advanced data integrity skills to strengthen data quality and operational efficiency for the next employer.
SKILLS
•Data Entry, Database Maintenance, Data Verification, Data Integrity, Record Management, Spreadsheet Management, Information Processing, Reporting Support, Excel, Google Sheets, CRM, Data Systems, Typing Accuracy, File Management, Data Validation, Microsoft Access, Attention to Detail, Customer & Administrative Support, Customer Service & Technical Helpdesk, Documentation and Reporting, Microsoft 365 (basic admin), System Optimization & Malware Removal
EXPERIENCE
Henry Computer Repair & Installation Services 2003 - Dec 2025
Owner/Technician Statesboro, GA
•Delivered remote and on-site tech support to personal and small business clients, consistently resolving technical issues quickly, improving client satisfaction, and driving repeat business.
•Installed and maintained PCs, antivirus software, and networking tools, enhancing system security and performance for clients.
•Specialized in malware removal, system optimization, and customer education, improving system efficiency and user knowledge.
•Documented customer issues, timelines, and actions taken; maintained clear records for repeatable resolution
•Conducted fact-finding interviews and verified symptoms using diagnostic tools, recommending next steps that helped over 80% of clients resolve their issues on first contact.
•Managed multiple active cases daily while meeting deadlines and customer expectations.
GAF Oct 2022 - Oct 2025
Machine Operator Statesboro, GA
•Performed detailed, hands-on quality inspections using calibrated gauges to verify materials met safety and production standards, reducing rework incidents by 15%.
•Used computer systems to log production data and analyze performance, enhancing operational accuracy.
•Received special recognition for reducing process time and was selected to participate in Single-Minute Exchange of Die (SMED) program in Chicago, contributing to efficiency improvements.
•Prepared daily inspection reports in Excel and uploaded them to SharePoint, ensuring 100% complete, audit-ready compliance records and preventing any compliance issues during inspections.
Viracon/Cardinal Glass Industries Aug 2020 - Oct 2022
Process Tech Statesboro, GA
•Inspected and measured glass to ensure quality and compliance. Performed equipment checks and repairs as a Level B Maintenance Technician to improve efficiency.
•Entered maintenance audit data in Microsoft 365, ensuring timely and accurate updates.
•Maintained furnace operation, maximizing safety and production efficiency.
•Performed quality inspections and documented findings to ensure compliance with standards and procedures.
William Barnet & Son, LLC Oct 2018 - Jun 2020
Machine Operator/Lab Technician Garden City, GA
•Conducted QA testing on polyester and fiber materials using quality assurance testing methods to ensure product compliance with industry standards.
•Performed data entry and compiled test results using documentation and reporting tools, maintaining lab records to support accurate and efficient lab operations.
•Recorded inspection results and production metrics in the company’s ERP system, maintaining accurate logs that improved traceability and consistently supported successful audits.
EDUCATION
CTC Technical College
Computer Systems Technology 1 & 2, Computer Systems Technology
CERTIFICATIONS
•Service Mentality Certificate: Certification in service mentality empathy skills.
•End-User Technical Support Certification: Certified in providing end-user support, troubleshooting, and technical assistance for various software and hardware issues.
•PC Setup Certification: Completed training in PC hardware setup and configuration, reinforcing foundational IT skills.
LANGUAGES
•English