Certified Data Analyst & Data Entry Expert
Resume:
MOGAKA BOSCO
ELIJAH
Data Entry Expert
Customer Service
Objective: I am a passionate individual
committed to inspire change through Data
Entry and customer service.
***********@*****.***
Experience
Data Entry -Springboard April 2024-Present
● Entering, updating, and maintaining data in the Family C.E.S database led to a 50% increase in productivity.
● Discovered an online resource repository that was used by 75% of the work study Project students.
● Attended and presented at regular meetings and focusing on innovative working strategies at Springboard/Bloom/GMS.
Social Media Marketing Intern- Skep Foundation May 2025-July 2025
● Increased website CTR by 40% by A/B testing ad creatives featuring farmer testimonials vs. product shots.
● Achieved 7.8% average engagement rate (3x industry standard) via interactive content like "Soil Health Quizzes" and live Q&As with agronomists.
● Grew Instagram followers by 215% (from 8K to 25K) in 12 months through UGC campaigns and influencer partnerships targeting sustainable farmers. Customer Service Intern - Skep Foundation December 2024-January 2025
● Trained 12 new hires on lending regulations and CRM tools, accelerating team onboarding time by 50%.
● Reduced average handle time by 28% (from 9.2 to 6.6 minutes) through optimized scripting and workflow automation, handling 50+ daily inquiries. Education & Training:
Certified Customer Experience Professional (CCEP) – The Training Bank / Remote 2024 Certificate in Social Media and Data Analytics – Google / Remote 2024 Bachelor of Education Arts – Kisii University 2017 Skills:
Expertise in data visualization.Teamwork.Digitally literate, having used Microsoft and G-Suite platforms.Differentiated Instruction. Professional Development. Critical Thinking and Analysis.Adept in CRM tools. ROI Improvement. Crisis Management. Conversion Optimization. Lead Generation Referees
Available on request
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