Customer Service & Operations Manager

Richard J. Salnik

Saint Cloud, FL ***** 517-***-****

***********@*****.***

PROFESSIONAL

SUMMARY

Highly motivated, results oriented business professional with demonstrated success in providing exemplary levels of total quality customer service, compliance, and quality assurance. A resilient team player able to motivate associates with a strong work ethic and sharing common goals. Proven track record of building respectful relationships with executives, leadership clients and employees.

SKILLS

Operations Management

Client Relations

Business Development

Outstanding communication and

interpersonal skills

Superior organization planning and

time management

Critical thinker

Performs well under pressure

Creative problem solver

Results orientated

WORK History

GOODWILL

Goodwill St. Cloud, FL 3/ 2023 TO CURRENT

• Started as a full-time cashier

• Promoted to Manager (keyholder) in 2024

• Led team of associates in assisting & ringing out customers

• Responsible for all customer issues and assisting employees

• Ran the production area & assisted with the donation door

• Technical consultant on cash register issues

• Responsible for meeting budgets

• Exceeded budget numbers most shifts

• Led my associates in a collaborative fashion

• Presented myself as a professional manager

• Was recognized by many customers for exemplary customer service

• Demonstrated resilience and compassion to build a flexible workplace BED, BATH &BEYOND 05/2008 to 2/2023

Bed, Bath &Beyond Kissimmee, FL

• Facilitated requests regarding product information, installation methods and product upgrade options.

• Supervised team of 3-5 associates and helped to resolve issues arising during shifts.

• Handled guest complaints and offered services to maintain high guest satisfaction rates.

• Greeted and assisted guests by gathering information pertaining to orders and requests.

• Trained new employees, demonstrating best methods for serving clients and guests.

• Oversaw day-to-day operations including store opening & closing, cashier preparation, preparing deposits and register close-outs.

• Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.

• Cultivated customer loyalty, promoted repeat business and improved sales. BUSINESS MANAGER 05/1998 to 05/2008

Don Carlos Foods Hialeah, FL

Operations

• Developed standard operating processes including initial set up of the HAACP Program (USDA Compliance)

• Received numerous commendations for successful inspections (no infractions)

• Proactively identified problem areas and formulated and implemented resolutions to complex operating challenges

• Recommended opportunities for organization to drive cost savings and efficiencies

• Oversaw all new hire processing, employee relations, payroll administration and benefits enrollment

• Procured all necessary business licenses and coordinated leasing of business space

Client Services

• Maintained accurate, comprehensive and confidential files and company records

• Built outstanding industry reputation for honesty, integrity, extensive knowledge and serviceability

• Consistently provided exemplary client relationship management to insure total quality satisfaction

• Consistently accomplished high volume of work within diminished timeframes

EDUCATION

Bachelor of Arts Communications

. University of Miami, Coral Gables

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