Executive Administrative & Operations Leader
Resume:
KIMBERLY CROSS
Rantoul, IL *****
***********@*****.***
EXECUTIVE PROFILE
Highly accomplished executive administrative professional with more than 20 years of leadership, executive support, operations, and program management experience. Recognized for providing exceptional support to executive leadership, coordinating complex operations, managing confidential information, and building collaborative relationships across organizations. Demonstrated success in healthcare administration, executive management, human resources, financial oversight, project coordination, and public service. Adept at managing competing priorities while maintaining the highest level of professionalism, discretion, and attention to detail.
CORE COMPETENCIES
●Executive & Administrative Support
●Executive Calendar Management
●Board & Leadership Meeting Coordination
●Project & Program Management
●Financial Administration & Budget Support
●Human Resources Administration
●Policy & Procedure Implementation
●Confidential Records Management
●Executive Communications
●Strategic Planning
●Process Improvement
●Public Relations
●Stakeholder Engagement
●Microsoft Office Suite
●Microsoft Excel
●Outlook
●SharePoint
●QuickBooks
●Salesforce
●ADP
●CRM & Database Management
PROFESSIONAL EXPERIENCE
Administrative Assistant – Graduate Medical Education
Carle Health Urbana, Illinois
January 2025 – May 1, 2026
●Provided executive administrative support to the Graduate Medical Education Director and Designated Institutional Official (DIO).
●Coordinated financial administration for approximately 80 resident physicians and faculty.
●Managed confidential records, executive correspondence, scheduling, meetings, and departmental operations.
●Assisted with physician onboarding, accreditation activities, compliance documentation, and program administration.
●Collaborated with physicians, executives, department leadership, and external organizations to support operational excellence.
Clinical Assistant
Savoy, Illinois
January 2024 – January 2025
●Supported physicians with patient care coordination and daily clinical operations.
●Maintained confidential medical records while ensuring HIPAA compliance.
●Assisted with patient scheduling and administrative functions.
Lead Optician
Eyemart Express Champaign, Illinois
October 2022 – January 2024
●Delivered exceptional customer service while managing daily office workflow.
●Assisted patients with eyewear consultations and product selection.
●Maintained accurate patient documentation.
Senior Sales Executive
Medical Diagnostic Laboratories
March 2021 – August 2022
●Developed and maintained physician relationships throughout Illinois.
●Promoted women’s health laboratory testing and molecular diagnostic services.
●Consistently exceeded sales objectives through consultative relationship management.
Marketing Director / Patient Care Representative
LHC Group – Addus Home Health
February 2017 – April 2019
●Increased organizational growth through physician and community partnerships.
●Coordinated marketing initiatives and referral development.
●Served as a member of the Executive Management Team.
Executive Director
Eden Supportive Living Chicago, Illinois
March 2013 – March 2015
●Directed all operational, financial, and administrative functions of a supportive living community.
●Managed budgeting, staffing, human resources, compliance, and regulatory requirements.
●Collaborated with the State of Illinois and regulatory agencies.
●Recruited, trained, and supervised multidisciplinary staff.
Marketing Director / Hospital Liaison
Champaign Urbana Regional Rehab Center
February 2010 – March 2013
●Strengthened physician and hospital partnerships.
●Increased admissions through strategic outreach and relationship development.
●Represented the organization throughout the regional healthcare community.
Executive Director
Brookstone Estates Rantoul, Illinois
July 2007 – January 2010
●Oversaw all operational, financial, marketing, and personnel functions.
●Managed budgets, staffing, regulatory compliance, and strategic planning.
●Directed community outreach and business development initiatives.
Case Manager
First Call for Help Rantoul, Illinois
August 2001 – February 2007
●Assisted individuals and families with housing, healthcare, employment, and community resources.
●Conducted assessments, crisis intervention, and service coordination.
●Partnered with government agencies and nonprofit organizations to improve client outcomes.
EDUCATION
Associate of Science – Liberal Arts
Parkland College
CERTIFICATIONS
●Professional in Human Resources (PHR)
●First Aid Certification
●Hazardous Waste Operations & Emergency Response Training
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