Veteran Customer Service & Restaurant Operations

Mavis Byers

Oregon, WI ***** +1-616-***-**** *******@*******.***

Willing to relocate to: Oregon, OR - Oregon, OR

Work Experience

Assistant Manager

Culver's of Wyoming/Culvers of Oregon Wyoming, MI February 2017 to Present

Run shifts, interview, schedules, do all text messages to guests and closing of restaurant Manager

Frozen Yogurt Inspirations

June 2016 to Present

Take care of customers and operations of the store Insurance ambassador

PCE Insurance Grandville, MI

March 2015 to December 2015

took care of customers both internal and visited. Answered phones and sold policies Owner/Operator

Culver's Jenison, MI

February 2003 to January 2015

Responsible for all aspects of running a fast paced, quality restaurant. Hired, trained and managed 6 supervisors and 38 associates. Built a solid brand through exceptional customer service, promotion, and community involvement. Marketing Associate/Retail Training

Sysco Foods Jackson, WI

September 2000 to February 2003

Responsible for the sales, marketing and service of bakery and deli customer base in northern Wisconsin and Michigan. Grew my territory each year in profitability and size. Vice President/Director of Customer Service

Sysco Foods Jackson, WI

January 1995 to September 2000

In this role I was responsible for marketing and servicing major festivals while managing all aspects of customer service, from order entry to delivery. Learned every facet and was able to back fill all positions. Customer Service Representative

Sysco Foods Baraboo, WI

September 1993 to January 1995

Managed the order entry and procurement of product in a fast paced environment. Worked with all departments to ensure a pleasant experience for the customer. Handled delivery issues, credit problems, and stocking issues. Darrow's Country Market, Baraboo Wi. Deli and Catering Manager. Responsible for the supervision of 25 employees. Oversaw the purchase, production and delivery and clean up of food for catered events. Education

Hotel & Restaurant Management (Bachelor of Science) University Of Wisconsin Stout Menomonie, WI

May 1986

Upper secondary education

Skills

Customer service working with people and helping them Microsoft Excel Culinary Experience Food industry Banquet Experience Profit & Loss Restaurant Management Administrative Experience Computer operation Customer support Leadership Order Entry Kitchen Management Experience Microsoft Word Event Planning Food Safety Supervising Experience Food service Catering Fundraising

Awards

Business Person of the Year

May 2012

Business Person of the Year from Grandville Jenison Chamber of Commerce Business of the year

June 2005

Business of the year from Jenison Chamber of Commerce Certifications and Licenses

driver's license

Groups

Kenowa Ambucs

April 2003 to Present

Trustee for Hudsonville Jenison Community Foundation March 2015 to March 2018

Trustee for Jenison Public Education Foundation

February 2015 to February 2017

Grandville Jenison Chamber of Commerce

March 2003 to January 2016

Additional Information

Authorized to work in the US for any employer

Have volunteered and done many fundraisers for many different groups in the community. Enjoy helping others

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