Data Entry & Customer Support Specialist

Chaithanya Chikoti

Budd Lake, NJ

**********@*****.*** 732-***-****

www.linkedin.com/in/chaithu-ch-972109294

Professional Summary

Customer-focused support professional with experience in client-facing roles, written customer communication, issue resolution, and CRM-based case management. Tech-savvy and detail-oriented with a strong service mindset, proven ability to educate users, troubleshoot problems, and prioritize incoming requests in fast-paced environments. Salesforce Certified Administrator with experience documenting interactions, collaborating cross-functionally, and continuously improving customer experience. Seeking a Customer Support Representative role at a growing technology startup where customer success, empathy, and problem-solving are valued.

Core Skills

Customer Support & Client Communication (Written & Verbal)

Ticket Management & Issue Prioritization

CRM & Case Documentation (Salesforce – Certified)

Troubleshooting & Problem Resolution

Customer Education & Product Guidance

Time Management & Independent Work

Cross-Functional Collaboration & Feedback Sharing

Tech-Savvy Startup & Fast-Paced Environments

Professional Experience

Associate – Client Support / Financial Services

Hegemon Group International (HGI) — Remote

Jan 2025 – Present

Serve as a primary point of contact for clients, responding to inquiries through written communication and virtual meetings.

Educate clients on products and processes by translating complex information into clear, easy-to-understand guidance.

Troubleshoot client issues related to onboarding, documentation, and account setup, ensuring timely resolution.

Document all client interactions, requests, and follow-ups accurately in CRM systems to maintain service quality and compliance.

Collaborate with senior team members to escalate issues, share feedback, and improve internal support processes.

Manage multiple client requests simultaneously while meeting service expectations and deadlines in a remote environment.

Customer Service Representative

Coles Supermarkets — Perth, Australia

May 2010 – Mar 2011

Acted as the main point of contact for customers, handling high volumes of inquiries related to orders, billing, and service concerns.

Resolved customer issues efficiently while maintaining a positive, empathetic, and service-oriented approach.

Prioritized incoming requests to ensure timely responses and high customer satisfaction.

Documented customer interactions and resolutions accurately in internal systems.

Worked closely with internal teams (logistics, billing, quality assurance) to resolve issues end-to-end.

Assisted in training new team members, contributing to consistent service standards and team improvement.

Certifications

Salesforce Certified Administrator – 2022

Salesforce Certified Platform Developer I – 2022

FINRA Securities Industry Essentials (SIE) – 2025

Licensed Life Insurance Producer – New Jersey – 2025

Education

Bachelor of Technology (B.Tech) – Information Technology

Jawaharlal Technological University (JNTU), India

Additional Information

Authorized to work in the U.S. without sponsorship

Experienced working remotely and independently (Mon–Fri availability)

Comfortable with written customer support, ticket queues, and live issue resolution

Strong interest in customer success, SaaS platforms, and user experience improvement

Contact this candidate