Junior Network Engineer/ Network Technician

TENJOH BLESS SHEUTAH

Junior Network Engineer Network Technician Helpdesk Network Administrator-in-Training

Professional Summary

CCNA-certified Junior Network Engineer with 2+ years of experience providing network operations and infrastructure support to businesses and across 60+ users. Experienced in configuring, troubleshooting, and deploying network architectures and wireless systems while resolving hardware and connectivity issues, currently expanding expertise in Cisco SD-WAN to strengthen enterprise networking.

Professional Experience

IT Infrastructure/Network Technician Emma4Christ Ltd Aug 2024 – Present

Diagnose and resolve hardware, software, and network issues across a 20+ user environment, reducing mean time to repair and minimizing recurring connectivity disruptions.

Deliver on-site and remote technical support using RDP and TeamViewer to troubleshoot connectivity and hardware issues, minimizing downtime for business and residential users.

Expand network coverage by configuring MikroTik routing infrastructure and deploying a 3km point-to-point wireless link using Ubiquiti NanoStation m5 LiteBeam, enabling stable inter-site connectivity and deploying Grandstream IPPBX.

Configure and test Odoo ERP modules, including ticketing, employee records, and media management, to support planned internal system deployment.

Track project timelines, dependencies, and milestones in Microsoft Project to improve task management.

IT Personnel CaPROWN May 2024 – Present

Administer Google Workspace for a 60+ member organization, managing Gmail, Drive, Docs, and Forms to streamline collaboration and improve document accessibility.

Provide technical support for software, access, and device issues, ensuring reliable digital workflows for organizational members.

Coordinate and host Zoom-based hybrid events, supporting reliable virtual participation for organizational meetings and programs.

IT Support Trainee University of Buea Jan – June 2025

Practiced structured IT support workflows using Zendesk in a simulated helpdesk environment,

Handling ticket intake, categorization, and resolution tracking.

Configured Active Directory environments in EVE-NG labs, including user/group management, DNS, DHCP, and Group Policy configuration.

Configured Windows endpoints and supported Microsoft 365 services while managing endpoint protection using Kaspersky security tools.

Deployed and managed virtual machines using VMware vSphere Hypervisor to simulate enterprise virtualization environments.

Technical Projects

Active Directory Home Lab (Windows Server 2019) March - June 2026

Built a domain environment supporting 4 users using Active Directory, DNS, and Group Policy, improving centralized user management.

Designed and configured a 3-department network using Cisco Catalyst 2960 switches and MikroTik routing, enabling reliable connectivity and streamlined IT support through Zendesk and Odoo.

Site-to-Site VPN Deployment (Cisco ASA EVE-NG) May - July 2025

Established secure connectivity between two network sites by configuring a site-to-site VPN on Cisco ASA, resulting in encrypted communication and secure data exchange across locations.

Implemented firewall policies and VPN parameters (IKE, IPsec), ensuring reliable and protected inter-site communication.

Multi-Floor Enterprise Network Simulation (EVE-NG) Sep - Oct 2025

Designed a 4-floor enterprise network made of 5 departments supporting 50+ users using a three-tier architecture, improving segmentation and traffic flow.

Implemented VLANs, inter-VLAN routing (OSPF), VTP, STP, HSRP, SSH, and Fortinet firewall policies, improving network segmentation, redundancy, high availability, and secure remote access across the enterprise lab environment.

Technical Skills

Tools & Platforms: Cisco IOS, MikroTik, VMware vSphere, Wireshark, Nmap, TeamViewer, RDP, Zendesk, IPPBX, AnyDesk, Microsoft Project

Networking: TCP/IP, OSI Model, IEEE Standards, VLANs, DNS, DHCP, NAT/PAT, ACLs, OSPF, VPNs

Cloud & Productivity: Microsoft 365, Google Workspace, Zoho, Odoo

Systems & Administration: Windows, Windows Server, Mac, Kali Linux

Scripting & Web: Ansible (Playbooks, Modules, Inventories), Python, HTML

Education

University of Buea Bachelor of Technology in Computer Engineering 2022 – 2025

Certifications and Courses

CCNA: Cisco Certified Network Associate - Cisco Network Technician Career path: - Cisco

CNAV7: Enterprise Networking, Switching and Automation - Cisco Computer Repairs - Emma4Christ

Python Essential 1- Cisco Linux Unhitched Course: - Cisco Leadership Program - Aspire Institute

Buea-Cameroon +237-********* *************@*****.*** linkedin.com/in/tenjoh-bless

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