Remote Virtual Assistant - Healthcare Admin Support

JOVIE JANE INTENDENCIA

General Virtual Assistant Administrative Support Specialist

Email: ********************.**@*****.***

Mobile: +63-956-***-**** (WhatsApp)

Location: South Cotabato, Philippines

LinkedIn: https://www.linkedin.com/in/jovie-jane-intendencia

PROFESSIONAL SUMMARY

Administrative professional and Registered Nurse with 10+ years of experience coordinating schedules, managing documentation, maintaining accurate databases, and supporting multidisciplinary teams across healthcare organizations in the UAE and Saudi Arabia. Experienced in calendar management, appointment scheduling, client communication, document management, and handling multiple priorities in fast-paced environments. Proficient in Google Workspace, Microsoft Office, Salesforce, Trello, Calendly, and electronic record systems for remote administrative support. Ready to support an education-focused team with strong organizational skills, precise coordination, database management, and reliable virtual assistance.

KEY SKILLS

●Calendar Management

●Administrative Support

●Database Management

●Email and Inbox Management

●Appointment Scheduling

●Client Communication

●Document Management

●Google Workspace

●CRM Management

●Remote Collaboration

●Microsoft Office

●AI Productivity

PROFESSIONAL EXPERIENCE

Medical Surgical Nurse

University Hospital Sharjah

March 2023 – July 2024

●Managed calendars, appointments, and clinical documentation for 5+ patients daily using TrakCare EMR while maintaining 100% accurate digital records.

●Coordinated physician schedules, appointment changes, and cross-functional communication among multidisciplinary teams, ensuring timely updates and organized daily operations.

●Processed insurance verification, billing inquiries, and client communication while maintaining responsive administrative support.

●Maintained high-volume electronic records and database accuracy while meeting strict compliance and documentation standards.

Drive-Thru Nurse

Menalabs Clinical Pathology, UAE

June 2021 – March 2023

●Processed and maintained accurate digital records for 20+ clients daily, ensuring complete and compliant database management.

●Documented and verified more than 100 COVID-19 test records daily while maintaining high data accuracy in a fast-paced environment.

●Coordinated client communication and record updates between patients and administrative teams to ensure timely information flow.

●Processed payments, maintained transaction documentation, and organized electronic records supporting efficient daily operations.

Staff Nurse

Prime Medical Center, UAE

January 2019 – February 2021

●Managed appointment scheduling and provider calendars supporting weekly clinic operations and organized patient coordination.

●Maintained complete and accurate patient records while ensuring compliance with documentation standards.

●Communicated laboratory results, insurance updates, and billing information to more than 50 clients weekly, delivering timely customer support.

●Coordinated with physicians and administrative teams to organize schedules, documentation, and follow-up activities across multiple priorities.

Pediatric Oncology/Hematology Nurse

King Fahad Medical City, Saudi Arabia

September 2011 – August 2015

●Maintained accurate medical records for 4 to 5 patients per shift while ensuring complete documentation and regulatory compliance.

●Reviewed and updated clinical records with 100% adherence to documentation protocols.

●Protected confidential patient information while maintaining secure documentation and communication processes.

●Coordinated with multidisciplinary teams and supported junior staff, improving documentation consistency and administrative workflows.

TECH PROFICIENCY

Administrative and Productivity : Google Workspace (Docs, Sheets, Drive, Calendar), Microsoft Office Suite (Word, Excel, PowerPoint), Outlook, Gmail

Scheduling and Organization : Calendly, Google Calendar

CRM and Database Management : Salesforce, Electronic Records Management

AI and Automation: ChatGPT, Gemini, Microsoft Copilot

Communication and Collaboration: Zoom, Microsoft Teams, Loom, Email Management, Client Communication

Design : Canva

Medical Systems: TrakCare EMR, eClinicalWorks EHR

EDUCATION

Bachelor of Science in Nursing

San Pedro College

Davao City, Philippines

2001–2005

CERTIFICATIONS

•General Virtual Assistant

•Medical Virtual Assistant Certification

•HIPAA Certification

•Medical Coding Certification

•Medical Transcription Certification

•Virtual Medical Scribe Training

•English Proficiency Certificate

REMOTE WORK READINESS

Internet: PLDT Home Fiber, Smart Mobile Data Hotspot (Back-up)

Power Backup: UPS (2-hour battery)

Equipment: Intel Core i9 (13th Gen) Laptop and Noise-Cancelling Headset

Availability: US EST, PST, UK GMT, and AU AEST time zones with Flexible schedule

LANGUAGES

English: Fluent

Filipino: Native

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