Customer Service & Operations Supervisor
Resume:
FALESHA STOUT
*************@*****.*** 260-***-**** Fort Wayne, Indiana 46806 WWW: Bold Profile
Motivated and dependable professional with 10+ years of experience in environmental services, customer service, operations, warehousing, and site supervision. Skilled in team leadership, training, and safety compliance, with proven ability to maintain efficient workflows and high customer satisfaction. Recognized for adaptability, problem-solving, and dedication to continuous learning and growth.
• Communication & Team Leadership • Customer Service & Relationship Building
• Time & Task Management • Training & Employee Development
• Safety & Compliance Monitoring • Problem-Solving & Critical Thinking
• Warehouse Operations & Forklift Operation • Shipping, Receiving & Inventory Control Feb 2026 - Current
Supervisor
Canon Business Process Services -
Fort Wayne, IN
• File management and decision making
Processed incoming requests for document retrieval efficiently and accurately.
•
Organized and maintained comprehensive filing system for sensitive records.
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Ensured compliance with data protection regulations during record handling.
•
Trained new staff on record management procedures
and systems usage.
•
Implemented digital tracking system to enhance records accessibility and accuracy.
•
Generated reports from database systems to track
records.
•
• Compiled, sorted and filed high volume of documents. Operated office equipment to scan and copy
documents.
•
Assisted with typing, data entry, and answering incoming calls as required.
•
Provided training to new records clerks to improve knowledge and skills.
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Sep 2025 - Jan 2026
PROFESSIONAL SUMMARY
SKILLS
PROFESSIONAL EXPERIENCE
Supervisor
Caravan Facility Management -
Fort Wayne, IN
Oversaw daily operations, ensuring efficient workflow and adherence to safety standards.
•
Trained and mentored staff, enhancing team
performance and operational knowledge.
•
Implemented process improvements that increased
productivity and reduced downtime.
•
Coordinated maintenance schedules, optimizing facility readiness and equipment longevity.
•
Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
•
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
•
Conducted performance evaluations for staff members, identifying areas of improvement and guiding
professional development plans.
•
Feb 2023 - May 2025
Site Supervisor
Jack Laurie Group - Fort Wayne, IN
Directed daily site operations and supervised staff, delegating tasks to maximize workflow efficiency.
•
Improved team performance by creating clear
communication systems that reduced delays.
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Purchased and tracked project materials, maintaining accurate inventory levels.
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Conducted new-hire and refresher training sessions, improving staff skills and compliance by 20%.
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Enforced OSHA and company safety standards, resulting in zero major incidents.
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Apr 2020 - Jan 2023
J Pro Scanner – Heavy Duty Truck
Dept.
Indiana Auto Auction - Fort
Wayne, IN
Operated heavy-duty scanning equipment and
machinery while maintaining strict safety compliance.
•
Applied analytical problem-solving to resolve workflow and operational challenges.
•
Delivered consistent customer support, addressing
inquiries and building positive relationships.
•
Maintained organized and sanitary work areas,
improving operational efficiency.
•
Dec 2018 - Oct 2020
Sales & Customer Service
Representative
Kroger - Fort Wayne, IN
Delivered top-tier customer service, resolving complaints and enhancing loyalty.
•
Managed order processing, tracked shipments, and
coordinated timely deliveries.
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Handled cash transactions with accuracy, maintaining 100% financial integrity.
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Used persuasive communication to increase sales and upsell promotions.
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Jan 2015 - Dec 2018
Environmental Services Associate
Parkview Hospital - Fort Wayne, IN
Maintained clean, eco-friendly, and sanitary
environments in a hospital setting.
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Specialized in handling biohazardous materials and ensured proper disposal.
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Conducted training sessions on environmental health protocols for new staff.
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Jan 2012 - Nov 2015
Shipping & Receiving Associate
Pacful Warehouse - Fort Wayne, IN
Coordinated incoming and outgoing shipments,
ensuring accuracy and timeliness.
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Picked and packed products efficiently while
maintaining high quality standards.
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Operated forklifts and other warehouse equipment
safely and productively.
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Oct 2011 - Jan 2012
Picking & Packing Associate
D&W Fine Packing - Fort Wayne, IN
• Picked and packed items for shipping and distribution.
• Performed quality control inspections to ensure Quality GED
Anthis Career Center Fort Wayne, IN
EDUCATION
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