Experienced Office Administration and Customer Service

Eric L Kolsrud 319-***-****

Shellsburg, IA ***** **********@*****.***

Highlight of Skills

●Over 30 years customer service, office administration and client relations experience

●Inbound and outbound phone systems

●Proficient in MS Word and Excel

●Skilled with email including calendar and contacts

●IT peer support taking personal accountability and ownership of all transactions

●Staff supervision

●Time-management efficiency

●Problem solving/critical thinking

●Excellent attendance record

Professional Experience

CellSite Solutions LLC

Receptionist 2022 - 2023

●Greets clients, visitors, and guests; determines the purpose of each person’s visit and directs or escorts them to the appropriate location.

●Answers, screens, and directs phone calls to staff; takes messages and schedules appointments.

●Receives mail, documents, packages, and courier deliveries and delivers or distributes items.

●Performs administrative and clerical support tasks.

●Performs basic filing & recordkeeping.

●Performs other duties.

Home Town Restyling, Inc. 2017 -2020

Administrative Assistant:

●Created, implemented manual for Front desk position.

●Managed incoming calls, providing direction and handling when appropriate.

●Data entry for multiple departments, including but not limited to, contracts, scheduling, and warranties,

●Hosting Showroom, answering questions, securing appointments for the sales department.

●Continuous correspondence with sales staff, keeping updated with interactions with their customers.

●Job was to be Front desk, and to secure appointments for the sales department, before lay off was performing four departments’ functions.

Vanguard Appraisals, Inc. 2016 – 2016

Office support Staff 1

●Sketched perimeter drawings of residential and commercial buildings using an engineer’s scale.

●Entered perimeter drawings of residential and commercial buildings.

●Printed and busted field listing worksheets.

●Located properties utilizing maps and plats provided by the assessor or auditor.

●Reading legal descriptions, calculating land sizes using the calculator and showing the location in the sequential numerical manner.

●Pricing residential properties utilizing the Iowa Real Property Appraisal Manual.

●Entered listing data on personal computer utilizing the VCS pricing software.

●Entered appraisal reports.

●Photocopying and binding appraisal reports.

●Recorded sales information on property record cards and sales.

●Re priced properties and edited listing information.

●Organized and attached photographs onto property records.

●Checked maps, legal descriptions, and building permits to verify site locations and addresses against appraisal forms.

●Processed various appraisal forms, including a review for completeness and accuracy, posted appraisal information, compiled property information, and tabulated data.

TransAmerica, Cedar Rapids 2015 - 2016

Case Representative

●Took an active role in creating an environment of innovation, collaboration, transparency. Accountability and trust.

●Received, reviewed, and communicated new insurance applications for missing information, i.e., forms, signature, forms, signatures, policy criteria, etc.

●Review of all compliance related activities based on individual regulations of clients.

●Ordered requirements as needed.

●Conducted regular follow-up via phone (Primary) and email/fax (secondary) on outstanding requirements.

●Organized and prioritized workload to ensure case is processed, issued, and placed in a timely manner, while maintaining frequent communication to manage customer expectations.

●Acted as a conduit for all issues associated with a case to include coordination with all internal departments.

●Reviewed issued insurance policy for accuracy before mailing to the agency/agent as required.

●Follow up with insurance agents on policy and delivery requirements, including application amendments, health statements, insurance premium, etc. to ensure policy is placed within specified timeframe.

Alliant Energy, Cedar Rapids, IA 2014 – 2014

DG Services/ Report to Nick Smith

●Processed Interconnection Request Applications from Beginning to End

●Special projects for Managers

●Worked with Key Account managers on Accounts.

Note: As far as Systems at Alliant Energy I have used IAVE, and ECRM.

Hibu, Cedar Rapids, IA 2013 – 2013

Telephone Sales Representative

●Managed and worked call list

●Secured sales of website products

●Completed service updates to clients’ profile pages on Yellowbook.com

Rock Ridge Residential Care Facility, Shellsburg, IA 2010 – 2012

Certified Nurse’s Aide

●Designed new forms and spreadsheets for staff in order to increase efficiency and reduce errors

●Created patient care charts in order to comply with State regulations

●Interpreted medication charts to ensure proper dosage and administration for patients and documented dose

●Provided excellent patient care; received several personal Thank You’s from family members

Kelly Temporary Services, Cedar Rapids, IA 2007 – 2009

Contract Worker

●Assigned to US Bank as Mortgage Coordinator/Opener

●Evaluated mortgage credit reports for accuracy, duplication of accounts, and fraud alerts

●Compiled application fees daily, including an accounting of all deposits and delivering the deposit of application fees to the bank

●Assigned to Van Meter as Order Expeditor

●Confirmed delivery dates of existing/past due purchase orders

●Updated purchase order information and tracking

●Followed up with vendors on past due purchase orders

●Assigned to PepsiCo as Inventory and Transportation Coordinator

●Balanced inventory snapshots

Eric Kolsrud

Electronic Data Systems, Cedar Rapids, IA 2005 – 2008

Assistant Statistical Analyst

●Reconciled production invoices and images

●Calculated and analyzed employee and machine production hours

●Researched and resolved client’s production cost questions

GC Services, Cedar Rapids, IA 2001 – 2005

Unit Manager

●Promoted from Customer Service Representative

●Managed and supervised team of thirty employees

●Coordinated and implemented monthly motivational projects

●Daily statistics and call monitoring of Operators

Dog House Kennel and Grooming, Newnan, GA 2000 – 2001

General Manager

●Increased profit by $10K by consistently providing quality customer service

●Supervised staff of five

●Managed all aspects of grooming room and kennel

●Facilitated, budgeting, payroll, and scheduling for staff

NationsBank, College Park, GA 1996 – 2000

OPS Analyst I/Implementation

●Promoted from RECON Specialist/ARP

●Set up global finance accounts for all new customers nationwide

●Technical Specialist of all systems in ARP

●Reconciled, prepared, and mailed bank reconciliations for corporate accounts

●Verified and detected fraud on corporate accounts

Education

Kirkwood Community College, Cedar Rapids, IA

Bookkeeping Computer Certificate

Certified Nurse Aide program

GC Services, Cedar Rapids, IA

Manager Certification Program

American Institute of Banking, Atlanta, GA

Consumer Lending, Supervision, Principles of Banking

Shellsburg Community School, Shellsburg, IA

High School Diploma

Summary:

Would also share with you the reason for the gap from last job to current. 2024 diagnosed with cancer beat it and survived. 2025 Blood clots, resuting in leg amputation, 10 surgeries in last six months of year and have spent 2026 gaining my health back and now ready to join the work force and contribute back to society.

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