Remote Administrative & Operations Support Candidate

Jackie Anderson-Dill

Greenville, SC *******************@*****.*** 864-***-**** https://www.linkedin.com/in/jackie-dill-39485264 PROFESSIONAL SUMMARY

Detail-oriented administrative and operations professional with extensive experience supporting customers, improving processes, and managing responsibilities independently in remote environments. Known for integrity, clear communication, and consistent follow-through. Skilled in workflow coordination, documentation, problem-solving, and customer service. Seeking a remote or virtual administrative, operations, or customer support role where reliability and accountability strengthen organizational performance and drive customer satisfaction.

EDUCATION

Colorado Christian University

Bachelor of Science in Business. Dean's List: Fall 2021, Spring 2022, Spring 2024. 2026 EXPERIENCE

Property Manager 2007 – Present

Berryhill & Dill Properties Greenville, SC

• Oversee daily property operations including tenant relations, leasing, documentation, and payment tracking for rental units.

• Maintain rental rates an average of 22.6% below market to support families in need, balancing community commitment with operational sustainability.

• Coordinate maintenance scheduling, vendor communication, and issue resolution with professionalism and clarity.

• Maintain organized records, contracts, and communication logs to ensure accuracy and operational consistency.

• Integrate AI tools into administrative and operational workflows to improve efficiency on an ongoing basis. Administrative Assistant 1988 – 1998

Department of Health & Human Services Finance Commission Columbia, SC

• Authored and implemented the division's telephone system policies and procedures manual, improving clarity and operational consistency.

• Trained customer service staff on new systems and policy changes, reducing caller wait times and frustration by approximately 45%.

• Served as the division's primary technical support resource, troubleshooting computer issues and demonstrating rapid learning and problem-solving.

• Coordinated administrative workflows including documentation, cross-team communication, and records management. SKILLS

Administrative & Operations: Process improvement, Workflow coordination, Documentation & records management, Correspondence & filing, Data entry

Customer & Client Support: Customer service, Client relations, Tenant relations, Conflict resolution Technology: Microsoft Office (Excel, Word, PowerPoint), AI-assisted workflow optimization, Remote collaboration tools Professional Strengths: Remote & virtual communication, Problem-solving & critical thinking, Emotional intelligence, Confidentiality & integrity

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