General Manager - District Leadership
Resume:
LaKisha Jordan
General Manager
Wichita, KS
************@*****.***
Authorized to work in the US for any employer
Work Experience
District Manager
Cotti Foods Midwest-Wichita, KS
January 2024 to Present
General Manager
McDonald's Restaurants-Hutchinson, KS
December 2012 to September 2021
Generated positive cash flow within 2 months of promotion while managing a $3m restaurant.
• Increased sales 5% within first year of promotion by revamping training and overhauling sales goals.
• Effectively completed weekly manager and crew schedules to fit the needs of the business.
• Conducted weekly inventory to maintain product levels and loss prevention.
• Achieved exemplary scores on monthly health inspections and quarterly corporate visits.
• Developed a strong team of 15 managers and 63 crew through consistent communication, coaching and follow-up.
• Cultivated a positive, upbeat, rich Management team, in turn giving employees a healthy work environment.
• Increased profitability and sales by implementing structural changes and employee development. Effectively supervised the P&L's, increased sales volumes and management teams.
• Promoted customer satisfaction by promptly handling customer complaints and maintaining high customer satisfaction results.
• Established a relationship within the community to help promote the brand and raise community involvement.
• Maintaining and average score of 87% on CEV
• Averaging on 78% Overall Satisfaction on voice survey scores
• Managed maintenance repairs while maintaining a strict budget.
• Ordered and maintained small wares inventory
Assistant Manager
McDonald's Restaurants-Hutchinson, KS
April 2010 to December 2012
• Learned daily store operations that included, opening and closing the restaurant, cash controls scheduling, loss prevention, customer satisfaction and team building.
• Assisted General Manager in development of management team.
• Maintained a high capacity of safety, quality, service and cleanliness.
• Promoted from Assistant Manager to General Manager within one month of beginning employment. General Manager
Sonic Drive-In-McPherson, KS
August 2006 to July 2009
Education
Associate
Hamburger University
Associate (Associate)
Hutchinson Community College
Skills
• Human resources
• Safety management within retail industry
• Financial reporting
• Profit & Loss statement
• Store layout management
• Benefits and compensation experience within retail
• Customer satisfaction tracking
• ROI
• Restaurant Management
• Team building
• Succession planning
• Strategic promotions
• Inventory control
• Decision making
• Supervising experience
• Cash handling
• Retail marketing campaigns
• HR legal compliance
• Team motivation (leadership skill)
• Staff scheduling
• POS systems
• Microsoft Office
• Basic math
• Team leadership
• Average order value (success metric)
• Inventory management
• Employee retention
• Productivity software
• Retail industry recruitment
• Managing hospitality teams
• Quality assurance within food and beverage industry
• Food Safety
• Microsoft Excel
• Gross profit margin tracking
• Store management
• Workforce planning strategy
• Sales goal setting
• Budget management
• Vendor relationship building
• FIFO
• Customer service management
• Performance management
• Financial operations management
• Operational management
• Customer service
• Training & development
• Overseeing training
• Operations management
• Profit and loss analysis
• Restaurant Experience
• Time & attendance systems
• Profit & Loss
• Retail management - Retail management experience (16-20 years)
• Store opening procedures
• Store Management Experience
• Marketing
• Loss Prevention
• Food safety management
• Management
• Microsoft PowerPoint
• Sales forecasts
• Team management
• Conducting staff training sessions as a store manager - Staff training sessions conducted as a store manager (More than 50 sessions)
• Recruiting
• Visual merchandising
• Payroll
• Inventory turnover analysis
• Store maintenance
• Loyalty programs
• Customer satisfaction improvement
Certifications and Licenses
ServSafe
August 2021 to January 2028
Food Handler Certification
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