Administrative Customer Support & Billing Specialist

ERICKA RUIZ

Tampa, FL • 813-***-**** • **********@*****.***

SUMMARY QUALIFICATION

Administrative support professional with a strong experience in customer service, data entry, billing, and administrative call center environment support. Skilled in handling confidential information, customer communication, and remote administrative operations.

CORE SKILLS

Customer Support

Remote Work Experience

Phone, email and chat customer service

Account Management

Data Entry & Record Keeping

Microsoft Office

Google workspace

Administrative Support

Billing & Payment Processing

Bilingual: English & Spanish

RELEVANT PROFESSIONAL EXPERIENCE

Cross Pest Control LLC

Customer Support Specialist (Remote)

June 2021 – Current

Verified invoice accuracy, scheduled services, processed payments, and maintained accurate customer account records

Responded to customer inquiries regarding scheduling, billing, account updates, and service concerns while providing professional customer support

Calculated service costs, explained billing details to customers, and ensured accurate processing of payment plans and account balances

Handled high phone call volume with exceptional customer service

Utilized CRM and Windows-based systems to manage customer accounts, create service updates, and scheduling upcoming service appointments

InsideOut Solutions LLC

Payroll Support Specialist

March 2018 – June 2021

Answered incoming calls assisting employees and business owners with payroll platform navigation, account setup, and payroll-related inquiries

Provided information on business insurance options to current employees

Guided users through onboarding processes, payroll record access, and W-2 retrieval using the ADP payroll system

Maintained confidentiality while handling sensitive employee payroll and financial information

Resolved employee payroll inquiries, verified time records and tax deductions, corrected payroll discrepancies, and escalated complex issues when necessary

Royal Palm Terrace Apartments

Leasing Consultant

January 2014 – March 2019

Assisted prospective residents with leasing inquiries, application processing, and move-in documentation while providing professional customer service

Reviewed financial documentation, calculated applicant income, and assisted with rental application approvals in accordance with housing guidelines

Maintained accurate financial records by auditing resident accounts, resolving discrepancies, and updating account balances and reports

Processed rent payments, deposits, and other resident financial transactions while maintaining accurate documentation

Ensured compliance with company policies, leasing procedures, and Fair Housing regulations

Maintained confidential resident and financial records with a high level of accuracy and attention to compliance requirements

EDUCATION

Associate of Science in Accounting – Expected May 2027 (Hillsborough Community College)

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