Assistant Manager, Customer Service, Cyber Security Fundamentals

Jason Neumann

San Antonio, Texas ***** 210-***-**** ***********@*******.*** www.linkedin.com/in/jasonneumann90

Profile

Results-driven leader with 13+ years of managing high pressure, customer facing operations, now transitioning into cybersecurity. Currently with the CompTIA Security+ and IBM Cybersecurity Analyst certificates, while also having lab experience in SIEM tools, firewalls, SQL, and incident response. Brings a proven record of leadership, enforcing procedures, and staying calm in high pressure instances. Bringing new skills learned to help defend businesses against cyber threats.

Experience

QUIKTRIP ASSISTANT MANAGER JANUARY 2013 – MARCH 2026

·Led & trained a team of 16-30 employees, training while following policy & procedures, and maintaining the daily operations for timing & consistency.

·Served as the primary point of contact for customer issues and escalations, resolving conflicts and de-escalating high pressure situations while maintaining service standards.

·Managed inventory ordering against a fixed budget. Balancing cost control with product availability to avoid both overstocking and shortages.

·Diagnosed and resolved equipment failures and operational issues in real time, troubleshooting to minimize downtime.

·Enforced company policy to help maintain a secure, compliant store environment.

KROGER DAIRY DEPARTMENT / CLERK JUNE 2007– NOVEMBER 2012

·Provided excellent customer service in a fast-paced environment.

·Assisted customers with purchases and resolved concerns.

·Developed communication, teamwork, and time management skills.

·Built strong interpersonal and problem-solving skills.

·Learned leadership professionalism, reliability, and strong work habits.

Education

ELECTRONIC ENGINEERING & ROBOTICS WEST GEORGIA TECHNICAL COLLEGE

Skills & Abilities

·Customer Service & Support

·Communication (Written & Verbal)

·Time Management

·Network Fundamentals

·Technical Troubleshooting

·Endpoint Security

·Active Directory

·Poised Under Pressure

·Adaptability & Quick Learning

·Problem Solving & Attention to Detail

·Windows Operating Systems

·Cybersecurity Fundamentals

·Ticketing Systems

·Remote Desktop & VPN

Certifications

CompTIA Security+ 701 (May 2026 – May 2029) IBM Cybersecurity Analyst (July 2026 – July 2029)

Contact this candidate