AI Solutions Engineer Infrastructure & Automation Architect Enter
Resume:
SHAZALY MUSA
AI Solutions Engineer Infrastructure & Automation Architect Enterprise Systems
Fort Wayne, IN 46807 260-***-**** **************@*****.*** linkedin.com/in/shazaly-m-a4a52524b github.com/SparkSpheartech US Citizen
PROFESSIONAL SUMMARY
AI Solutions Engineer with 5+ years of experience across healthcare, telecommunications, and logistics. Expert in building production AI automations, autonomous agent platforms, and resilient enterprise infrastructure from intake to daily operation. AWS Certified Solutions Architect specializing in Python automation, MSSQL database administration, n8n workflow orchestration, and Anthropic Claude integration. Founder of SparkSphear Tech Solutions LLC (EIN: 42-2427134, SAM.gov registered), with a strong track record of zero-downtime platform rollouts, automating complex EDI healthcare workflows, and driving high-impact system efficiency metrics. KEY ACCOMPLISHMENTS & IMPACT HIGHLIGHTS
AI & Automation Delivery: Built 5+ production AI automation systems using n8n, Python, and Anthropic Claude API. Process Automation: Reduced data processing errors by 40% and automated 80% of legacy manual EDI workflows (500K+ records/month). Incident Management: Cut NOC manual incident triage time by 60% with custom Python autonomous response scripts. Carrier Infrastructure Uptime: Maintained 99.99% uptime across 500+ network elements (Calix, Adtran, Nokia OLTs). Zero-Downtime Rollouts: Delivered zero-downtime platform update across 24+ healthcare payer systems. CORE SKILLS & TECHNICAL COMPETENCIES
AI & Automation: Multi-agent systems, LLM workflows, RAG, n8n, Anthropic Claude, prompt engineering, tool orchestration, autonomous incident response
Programming & Languages: Python (FastAPI, WebSockets, automation, agents), T-SQL, PowerShell, Bash, JavaScript, Terraform, CI/CD Databases & Data Engineering: MSSQL Server (administration, performance tuning, SSIS/SSRS, DR), T-SQL query optimization, ETL pipelines, MongoDB, data quality validation
Healthcare & EDI: VBA Software administration, EDI X12 (834 enrollment, 835 payment, 837 claims, 278 prior authorization), HIPAA/HITECH, HL7/ FHIR awareness, RBAC, SOC2 alignment
Cloud & Infrastructure: AWS (EC2, S3, IAM, VPC, CloudWatch), Azure (Entra ID, VNets, NSGs), Microsoft 365, Terraform, Docker, Proxmox VE Networking & NOC: TCP/IP, DNS, DHCP, routing, VPN, SNMP, syslog, BMC Patrol, SolarWinds, AutoSys, 24x7x365 incident management, root cause analysis
Security & Compliance: RBAC/IAM, least privilege, HIPAA/HITECH, SOC2, ISO 27001, incident response, disaster recovery, audit readiness Business & Leadership: Technical roadmap planning, stakeholder management, cross-functional collaboration, mentorship, technical documentation, business process optimization
PROFESSIONAL EXPERIENCE
AI Solutions Engineer Circle Logistics, Inc Fort Wayne, IN June 2026 – Present Ship production AI automations for logistics operations, integrating LLM workflows into existing enterprise systems using Python, FastAPI, n8n, Claude API, MongoDB, and REST/SOAP APIs.
Run intake and discovery with operations stakeholders, frame actual problems, agree on scope and success metrics, and carry ideas from prototype to production adoption.
Designed a secure AI gateway with access controls, input/output validation, and policy constraints, closing off data leakage risk for governance sign-off.
Built automated workflows for supply chain operations and fleet management; authored requirements docs, process flows, and runbooks. Founder and CEO SparkSphear Tech Solutions LLC Fort Wayne, IN May 2026 – Present Own small-business automation engagements end to end: intake, requirements, build, test, rollout, documentation, tuning, and support (EIN: 42-2427134, SAM.gov federal eligibility).
Designed delivery operating model with consistent governance, decision records, and rollout practices. Cut over 60% of manual data entry out of client-facing processes with production automations. Built products: CallGuard (call handling, 97% uptime), DumpsterQuote Bot (35% conversion lift), RouteSync (70% fewer dispatch calls), HaulPay (invoicing, 40% faster payments), and GigaPulse NOC Platform. Deployed enterprise private LLMs (Ollama + OpenWebUI via Docker) with one-click PowerShell deployment ensuring zero data leaves premises.
Network Support Analyst / IT Coordinator (NOC) Frontier Communications Fort Wayne, IN May 2025 – Present Manage nationwide IP, GPON, and transport networks in a 24x7x365 NOC; maintain 99.99% uptime across 500+ network elements (Calix, Adtran, Nokia OLTs).
Perform real-time event triage using BMC Patrol, SolarWinds, and AutoSys; correlate SNMP traps and syslogs to isolate infrastructure faults. Architected and deployed Python autonomous incident response scripts, shifting NOC from reactive to proactive resolution and reducing manual incident triage time by 60%.
Built GigaPulse multi-agent NOC platform (Diagnostic, Sentiment, Topology agents) using Python FastAPI and WebSockets; placed 6th of 180 teams in innovation contest and earned a spot in post-acquisition rollout plan. Aligned a working group of 12 data scientists and engineers on architecture, scope, and delivery.
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Lead VBA Administrator / Database Administrator Physicians Health Plan (PHP) Fort Wayne, IN February 2024 – May 2025 Served as Primary Project Stakeholder for a major VBA Software system update across Production, QA, and Dev, delivered with zero downtime across 24+ dependent systems.
Directed mentorship of junior IT staff and Data Integration Specialists; established standardized documentation and peer code review practices.
Engineered custom EDI X12 mapping solutions (834 enrollment, 835 payment, 837 claims, 278 prior authorization); eliminated manual data entry for 500K+ monthly records, reducing error rates by 40%. Built configuration-driven ETL engine for HIPAA-compliant X12 834 enrollment file generation (OpenEnroll ETL). Decoupled business rules from data processing for rapid partner onboarding; automated 80% of legacy manual EDI workflows while maintaining 100% functional integrity across 100+ healthcare vendor partner integrations. Administered mission-critical MSSQL databases supporting 24x7 healthcare operations; performed deep query analysis and indexing optimization, improving response times by 35% for 100K+ members. Designed and implemented enterprise RBAC framework from scratch (HIPAA/HITECH, SOC2); managed backup strategies and DR testing; maintained zero security incidents and 100% compliance audit readiness. Authored 100+ page technical library of architecture maps, RBAC models, and technical SOPs. IT Support Analyst (Tier 1 - Tier 3) Physicians Health Plan (PHP) Fort Wayne, IN January 2024 – February 2024 Provided Tier 1–3 support across Windows and Linux in Production, QA, and Dev environments. Managed user account lifecycle, access provisioning, and RBAC via Active Directory and Microsoft 365. Wrote PowerShell scripts to automate desktop configuration tasks, reducing onboarding time by 50%. Direct Support Professional Arc of Northeast Indiana / Easterseals Fort Wayne, IN October 2024 – November 2024 Provided direct care support; maintained documentation confidentiality and compliance with safety protocols. Sales Representative (Part-time) Intel Corporation Remote September 2020 – October 2021 Recommended technical hardware solutions to enterprise clients using a consultative sales approach. KEY INNOVATION PROJECTS
VBA Spec Assistant - RAG Documentation Engine: Built a RAG assistant using local LLMs to query thousands of pages of EDI companion guides and technical manuals, reducing research time by 60%. Stack: Python, local LLMs, document indexing, semantic search. OpenEnroll - EDI 834 Benefit Enrollment ETL: Configuration-driven ETL engine for HIPAA X12 834 enrollment file generation. Processed 500K+ monthly records with 40% error reduction and 80% workflow automation. Stack: Python, MSSQL, ETL, X12 validation. GigaPulse - Multi-Agent NOC Automation Platform: Autonomous AI agents (Diagnostic, Sentiment, Topology) using Python FastAPI & WebSockets for real-time network triage. Reduced manual triage time by 60%. Placed 6th of 180 teams. Enterprise On-Premise Private LLM Stack: Deployed private on-premise LLM stack (Ollama + OpenWebUI via Docker) with one-click PowerShell deployment, guaranteeing zero data leaves premises. EDUCATION
Bachelor of Science in Information Systems
Purdue University Fort Wayne Fort Wayne, IN
Major: Information Systems Minor: Information Technology Graduated: May 2026 GPA: 2.80 Relevant Coursework: Python Programming, Networking & Systems Architecture, Database Management, Systems Analysis, Technical Communication CERTIFICATIONS & PROFESSIONAL CREDENTIALS
• AWS Certified Solutions Architect - Associate (2026)
• HashiCorp Certified: Terraform Associate (004) (2026 - 2028)
• CompTIA Network+ (2025 - 2028)
• (ISC)2 Certified in Cybersecurity (CC) (2025 - Ongoing)
• Microsoft 365 Certified: Fundamentals (2025 - Ongoing)
• Databricks Certified: AI Agent Fundamentals (2026)
• Databricks Certified: Data Engineering Fundamentals (2026)
• Certified Wireless Technology Specialist (2026)
• SQL Database Administration - Online Learning Center (2023)
• Certificate of Leadership - NSLS (2025)
• Cybersecurity for Business - Codecademy (2025)
• Fundamentals of Cybersecurity - Codecademy (2025)
• Introduction to Cybersecurity - Codecademy (2024)
• Intro to Generative AI - Codecademy (2024)
• How To Be More Strategic in Six Steps - LinkedIn Learning (2024)
• Emergency Care and Safety Institute - Red Cross (2024)
• How to Influence and Impact as a Leader - Udemy (2024)
• ESG and Sustainability - Udemy (2024)
• Forensic Psychology - Accredited Program (2024)
ADDITIONAL INFORMATION
Languages: English (Native), Arabic (Intermediate) Work Flexibility: Remote experienced 24x7 NOC & after-hours on-call capable Travel as required Immediate availability
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