Patient Access & Customer Service Professional

Adriene D. Conner

Humble, TX *****

504-***-**** • *************@*****.***

PATIENT ACCESS & CUSTOMER SERVICE PROFESSIONAL

Professional Summary

Customer-focused administrative professional with more than 18 years of experience delivering exceptional customer service across banking, insurance, and professional consulting environments. Demonstrated ability to build trusting relationships, maintain confidential records, verify documentation, coordinate appointments, resolve concerns, and manage multiple priorities in fast-paced settings. Seeking a Patient Access Representative, Patient Services Representative, Medical Receptionist, or Front Desk Coordinator role.

Core Qualifications

• Patient & Customer Relations

• Front Desk Operations

• Appointment Scheduling

• Telephone Communications

• Documentation & Record Accuracy

• Confidential Records Management

• Data Entry

• Microsoft Office

• Problem Resolution

• Team Collaboration

• Time Management

• Multitasking

Professional Experience

Licensed Insurance Agent Client Services & Field Underwriter

Lincoln Heritage Life Insurance Company June 2012 – Present

Deliver exceptional customer service throughout the insurance application and policy service process.

Verify confidential personal and medical information while maintaining documentation accuracy.

Schedule appointments and coordinate follow-up communications.

Explain complex information clearly and professionally.

Resolve customer concerns with empathy and patience.

Maintain accurate electronic records and compliance with company standards.

Recognized as the first female Louisiana agent to earn a premier production award after generating more than $160,000 in policy volume.

Founder & Certified Relationship Coach

Win at Love Coaching January 2022 – Present

Manage daily administrative operations.

Coordinate client scheduling and meetings.

Maintain confidential client records.

Prepare educational materials and client resources.

Bank Teller & Vault Reserve Specialist

JP Morgan Chase Bank January 2008 – December 2012

Delivered exceptional customer service.

Verified customer identity and documentation accurately.

Processed high-volume financial transactions.

Maintained confidentiality and resolved customer concerns professionally.

Certifications

• Licensed Life, Accident & Health Insurance Agent (Texas & Louisiana)

• Certified Relationship Coach

• Certified SYMBIS Facilitator

• Published Author

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