Executive Assistant & Client Relations Coordinator

RITA MOGUN

Executive Assistant & Client Relations Coordinator

Ecco Farms — Lagos, Nigeria (Remote)

Ozeal Business World — Barnsley, UK (Remote)

Jan 2024 – Feb 2025

Apr 2022 – Dec 2022

Baltimore Win Foundation — Maryland, USA (Remote)

Jan 2023 – Dec 2023

Apr 2025 – May 2026

Lagos, Nigeria • +234********** • ************@*****.*** • linkedin.com/in/rita-mogun-842157326 Executive Assistant

Executive Assistant

KEY ACHIEVEMENTS

PROFESSIONAL PROFILE

Administrative Assistant to the CEO

PROFESSIONAL EXPERIENCE

Client Relations & Administrative Coordinator

Improved client retention by 25% through proactive relationship management and consistent follow-up. Reduced document retrieval time by 40% through structured digital filing and workflow systems. Maintained 100% accuracy across CRM records and executive documentation. Cut scheduling conflicts by 35% through proactive calendar and stakeholder coordination. Improved query resolution time by 30% by streamlining communication and follow-up processes. Managed daily scheduling, correspondence, and internal reporting for the CEO in a remote-first environment. Coordinated supplier and customer communications, improving query resolution time by 30%. Maintained inventory tracking and reporting records, supporting accurate, data-driven decisions. Implemented structured document management practices, streamlining workflows by 35%. Managed multi-time-zone calendars and stakeholder communications for nonprofit leadership over a 20-month engagement.

Coordinated logistics for training programs and outreach events, ensuring 100% on-time execution. Drafted correspondence, reports, and presentations, maintaining consistent organizational messaging. Streamlined administrative filing systems, cutting document retrieval time by 40%. Dedicated Executive Assistant and Administrative Coordinator with proven remote experience supporting executives, CEOs, and nonprofit leadership across US based organizations. Skilled in calendar management, CRM administration, correspondence, travel coordination, and stakeholder communication. Proven ability to manage competing priorities with accuracy and discretion while working independently across international time zones. Managed client communications and scheduling across international time zones, improving response turnaround by 30%. Maintained a detailed CRM database with 100% accuracy, supporting consistent reporting and documentation. Conducted research and coordinated outreach, strengthening organized, team-wide workflows. Built proactive client relationships that improved retention and repeat engagement by 25%. Nita Naturals — Delta, Nigeria

Madonna University, Nigeria • 2015 – 2019

Helping Hands Foundation — United States (Remote)

Feb 2020 – Dec 2022

Bachelor of Arts (BA) — International Relations

Managed the CEO's full calendar and daily schedule, proactively resolving scheduling conflicts. Handled confidential correspondence and business communications, maintaining professional standards. Organised travel logistics, including flights, accommodations, and itineraries, for business trips. Coordinated meetings and maintained accurate minutes, improving executive review efficiency by 20%. Coordinated virtual events, training programs, and community initiatives for a US-based nonprofit. Prepared reports and presentations supporting leadership in meeting program and donor-reporting goals. Facilitated stakeholder communication, improving follow-up response time by 25%. Soft Skills: Discretion • Reliability • Proactive • Organized • Clear Communication • Time Management • Adaptability Administrative: Calendar Management • Executive Support • Client Relations • CRM Administration • Correspondence • Scheduling • Travel Coordination • Event Coordination • Reporting • Documentation Tools: Microsoft Office (Word, Excel, Outlook) • Google Workspace • Zoom • Slack • Notion • Calendly • Trello • Asana CRM & Systems: HubSpot • Salesforce • Zoho • Zendesk EDUCATION

CORE SKILLS & TOOLS

Personal Assistant to the CEO

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