People Operations & Sales Leadership Manager

Terra Raiford-Watkins

Calumet City, IL 312-***-**** *********.**@*****.***

People Management

Manager with more than ten years broad-based and progressively responsible experience in management and human resources. Proven ability to work with a senior management team to integrate the human resource function within the overall business operating strategy. Experience in departmental startups, high-growth operations and restructuring. Areas of expertise

Employee Relations •Organization Development •Compensation & Benefits Design Training & Development •Staffing Requirements •Operations Management •Performance Management •Safety Training •Team Building •Employee & Labor Law • Workforce Management • Sales & Marketing Professional Experience

Endurance, Chicago, Illinois

Senior Sales Rep June 2019- 2023

● Builds and self manages the sales pipeline.

● Creates monthly sales forecasts.

● Develops strategies to reach sales goals.

● Contacts potential customers and makes sales pitches.

● Develops relationships with top customers.

● Meets or exceeds sales quotas.

● Collaborates with customer service, billing, claims and other departments

● Knows effective ways to market products and services and learns about new offerings quickly.

● Works well independently and has advanced time management and organization skills. Maximus, Chicago, Illinois

Supervisor– concurrent positions June 2019- 2023

● Completed successful implementation of Onboarding processes and Procedures creating consistency

● Instituted team concepts to support Training and Quality Assurance departments which reduced internal rework

● Developed individual goals and objectives for all call center staff

● Ensure the accuracy daily call center operations

● Ensure all communications from Illinois Health and Family Services are conveyed and implemented into daily business practices

● Evaluate and complete annual performance evaluations for team members

● Ensure compliance for all requirements of contracts with the state of Illinois and that federal regulations are implemented and observed

● Revise, streamline and execute innovative methodologies to improve quality of customer service on an ongoing basis

Dyson Inc. Chicago, Illinois

FlueroGen Data Scientist Junior Supervisor/Lead July 2006– May 2012 ● Researched and implemented creative techniques to resolve customers concerns to resolve issues quickly and effectively

● Assisted management with the preparation of annual performance evaluations ● Remained customer focused by being knowledgeable of products and services and communicated any modifications or enhancements to customers ● Ensured all daily call center operations were performed accurately and timely ● Evaluated and completed annual performance evaluations for team members● Maintained cross sectional databases ● Restructured refund processes and procedures Education

Harold Washington City College, Associates of Arts, Computer Science Training

• Management

• Problem solving

• Communication

• Leadership

• Strategic Planning and Organizing

• Customer/Client Relations, Motivating Staff

• Creative Thinking and Decision Making (Ongoing)

• Federal and State Government Policies and Regulations

• Staff Performance and Evaluation

• Crisis Intervention

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