Customer Support & AI Content Reviewer

Blessing Mutinhiri

Indianapolis, IN 317-***-**** *************@*****.***

Professional Summary

Customer Support Representative with experience delivering remote customer support, identity verification, technical account assistance, recruitment support, and AI content quality review. Skilled at troubleshooting customer issues, documenting interactions, educating users on digital platforms, and collaborating with cross-functional teams. Recognized for excellent communication, attention to detail, and consistently exceeding quality, compliance, and productivity goals. Eager to support TeamBuilder customers by delivering exceptional SaaS customer experiences. Core Skills

Customer Support • Technical Support • Help Desk • Customer Success • Ticket Management • Troubleshooting • Email & Chat Support • CRM Systems • Documentation • Account Authentication • Issue Resolution • Customer Education • Microsoft Office • Google Workspace • Data Entry • Cross-functional Collaboration • Time Management • Problem Solving

Professional Experience

Teleperformance (USAA) – Customer Service & Member Support Specialist Nov 2025–Present

• Authenticate customer identities and resolve account access issues.

• Guide members through online account setup, password resets and digital services.

• Document customer interactions accurately and escalate complex issues.

• Collaborate with internal teams to deliver timely resolutions.

• Consistently exceed quality, compliance and productivity metrics. TELUS AI International – Content Reviewer (Remote) Mar 2026–Present

• Review digital content for quality and policy compliance.

• Investigate issues, document findings and maintain productivity targets.

• Demonstrate exceptional accuracy and attention to detail. Mutzy Recruitment – Senior Recruitment Consultant

2023–2024

• Supported candidates throughout the recruitment process.

• Managed documentation and customer communications.

• Maintained accurate records and resolved applicant enquiries. Samson Courses – Senior Recruitment Consultant

2021–2023

• Guided prospective students through enrolment and programme information.

• Built relationships through webinars, email and social media outreach. Skyeng – Online English Tutor

2018–2024

Delivered virtual customer-focused learning while maintaining learner records and engagement.

Meikles Hotel – Front Office Clerk

2008–2011

Delivered exceptional guest service, resolved enquiries, processed reservations and maintained accurate records.

Education

MBA – MANCOSA

National Diploma in Tourism & Hospitality – Belvedere Teachers Technical College Certifications

Certified Data Management & Governance Professional Licensed Insurance Producer (Indiana)

DAMA CDMP Candidate

AI Enhanced Project Management

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