Operations, Logistics & Customer Service Manager

STEPHANIE KARRICK

Lake Orion, US *****

989-***-**** - *********.*******.**@*****.***

Summary

I'm a driven manager with a proven track record of optimizing delivery of products and services, oversight, inventory control, and shipping and receiving operations. Committed to delivering excellent customer service while managing multiple tasks and resolving issues in a timely manner. Experienced in using various software applications and programs including Microsoft Office, teams, outlook, quickbooks, and Adobe Creative Suite. Known for exceptional communication and problem-solving abilities, adept at collaborating with cross-functional teams to achieve organizational goals. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team.

Skills

• Word

• Excel

• PowerPoint

• PDF's

• Customer service

• Communication

• Schedule oversight

• Hiring and training

• Time management

• Problem solving

• Inventory management

• Logistics management

• Shipping and receiving operations

• Professionalism

• Teams

• AirTable

• Mentoring and training

• Purchasing management

• Operational management

• Product management

• Work delegation

• Vendor relationship management

• Employee supervision

• Customer relationship management

• Multitasking

• Staff management

• Problem-solving

• Multitasking Abilities

• Teamwork and collaboration

• Critical thinking

• Inventory management

• Outlook

• Quickbooks

Experience

05/2025 to Current Insurance Agent

Globe Life Liberty National Division – Troy, MI

Built strong relationships with clients through consistent communication and excellent customer service.

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• Responded to customer calls swiftly to resolve issues and answer questions. Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.

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Maintained high standards of customer service by building relationships with clients.

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Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.

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Built relationships with clients using active listening and issue resolution to provide excellent service.

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Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.

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Expanded client base by actively prospecting for new business opportunities and generating referrals.

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Worked closely with other team members to optimize sales strategies and achieve regional goals.

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03/2022 to 04/2025 Field direct and logistics manager Green Acres Tree Farm, Inc – Waterford, US

• Field direct manager making sure all orders get from the tree farm to the customer

• Traveling to the tree farms to pick out the best quality product Collaborated with other departments to ensure that customer orders were processed efficiently

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Developed and implemented strategies to optimize delivery of products and services

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Managed logistics operations, including warehouse inventory and transportation of goods

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• Resolved customer issues or complaints in a timely manner

• Evaluated existing logistics processes and identified areas for improvement

• Analyzed data related to shipping activities to identify areas for improvement

• Worked with coworkers to complete tasks

Demonstrated ability to manage multiple tasks while remaining adaptable and flexible

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• Responded quickly to meet customer needs and resolve problems Committed to delivering excellent customer service while working in a fast-paced environment

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• Focused on learning new skills and staying updated with industry changes

• Participated in ongoing training to enhance own job skills and knowledge

• Managed and coordinated multiple projects while ensuring timely completion Collaborated with departmental leaders to establish organizational goals, strategic plans and objectives

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Skilled in using various software applications and programs including Microsoft Office and Adobe Creative Suite

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• Experienced with social media and communications platforms 01/2021 to 03/2022 Office Assistant

Advanced Nutritional Solutions – Lake Orion, US

Answered telephone calls, took messages, and distributed messages to appropriate personnel

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• Responded to customer inquiries via email and telephone

• Performed troubleshooting for office equipment operation or arranged for repairs Managed office calendars and made other arrangements for meetings, travel, and special events

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Maintained organized internal filing systems for digital and hardcopy documentation

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Organized, ordered and restocked office supplies to keep staff efficient and productive

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• Updated and worked on website

• Worked on marketing through email, social media, and working with a catalog 03/2015 to 12/2020 Store Manager

Bordine's – Rochester Hills, US

Analyzed store reports to evaluate performance, increase sales, and reduce controllable expenses

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Monitored and controlled department budget, grew revenue, and contained expenses, reviewing monthly profit and loss statements to identify areas in need of improvement

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Led cross-functional projects and identified and solved complex problems across business spectrum

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Managed performance of team members, conducted performance appraisals, and recommended promotions

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• Supported back office hiring and employment processes Held associates accountable for meeting established operational guidelines, brand standards, customer service expectations, and company policies

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• Implemented mentoring programs to bring new staff up to speed quickly Oversaw day-to-day operations and special projects in fast-paced work environments

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• Improved team member performance through motivation and training

• Tracked labor, sales, and inventory and managed operations. Supervised hourly and temporary personnel, provided work direction, and reviewed work processes

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Drove shrink results through compliance with guidelines and handled safety, loss prevention, and cash-handling procedures

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• Prepared payroll and maintenance budgets for corporate management approval 05/2012 to 03/2015 Assistant Manager

Charming Charlie – Auburn Hills, US

• Maintained accurate records of sales transactions using point-of-sale systems. Completed thorough opening, closing, and shift change functions to maintain operational standards each day.

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• Communicated regularly with customers to gain insights into their needs.

• Monitored employee attendance records, timekeeping, and payroll information.

• Supervised daily operations including scheduling shifts, assigning duties. Organized training sessions for new hires to familiarize them with the workplace environment.

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• Developed a system for tracking inventory and ordering supplies as needed. Evaluated individual and team business performance and identified opportunities for improvement.

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Resolved customer inquiries and complaints requiring management-level escalation.

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Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.

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• Analyzed sales data to identify trends and adjust strategies accordingly. Education and Training

Bachelor of Science (B.S.): Psychology, minor criminal justice Oakland University - Rochester, MI

Forensic Psychology

Psi chi

Delta Community College - Bay City, MI

06/2006 High School Diploma

All Saints high school - Bay city, MI

References

References available upon request

Certifications

Life and health insurance agent

Contact this candidate