Patient Care Coordinator and Case Manager
Resume:
Stacey Dailey
******@*****.***
SHELDON, IL
PROFESSIONAL SUMMARY
Compassionate healthcare professional with experience in patient coordination, case management and customer service. Skilled in scheduling, patient records management, insurance verification, ca with interdisciplinary healthcare teams. Strong background in patient assessments, care planning, a concerns while maintaining HIPAA compliance. Seeking a Patient Care Coordinator position to utili communication skills to support quality patient care and improve overall healthcare efficiency. EXPERIENCE
In Home Patient Coordinator
Fast Pace Health
• Coordinated patient appointments, follow-up visits, and medical procedures to ensure efficient s care
• Maintained accurate patient records, including medical histories, treatment plans, insurance doc demographic information
• Provided excellent customer service by responding to patient questions, addressing concerns, an experience
• Communicated with physicians, nurses, and other healthcare professionals to coordinate patien
• Assisted patients with understanding medical procedures, treatment options, risks, benefits, and
• Verified insurance coverage, obtained authorizations, and coordinated billing information to sup operations
• Processed referrals to specialists, diagnostic services, and external healthcare providers as neede
• Entered and updated patient information in electronic health record (EHR) systems with accurac
• Assisted with administrative duties, including filing, documentation, data entry, and answering i HR Manager
AltaStaff
• Developed, updated, and implemented HR policies and procedures to ensure compliance with fe
• Managed the full-cycle recruitment process, including sourcing, screening, interviewing, hiring, a
• Collaborated with department managers to identify staffing needs and workforce planning strat
• Created and maintained accurate job descriptions outlining responsibilities, qualifications, and p
• Conducted employee orientation sessions and supported new hire integration into the organizat
• Provided guidance to managers and staff regarding HR policies, benefits, and workplace proced
• Addressed employee relations matters, including conflict resolution, disciplinary actions, investi procedures
• Coordinated employee performance evaluations and assisted managers with performance impro
• Facilitated training and development programs focused on leadership, compliance, and employe Health Support and Management
BrightSpring Health Services
• Monitored client health conditions and behavioral changes to identify concerns requiring medica
• Coordinated care services and collaborated with physicians, nurses, therapists, social workers, a professionals to support patient needs
• Developed and maintained positive working relationships with healthcare providers, insurance c agencies to ensure continuity of care
• Assisted in creating individualized care plans tailored to each patient’s medical, emotional, and s
• Conducted regular client assessments and monitored progress to evaluate treatment effectiven
• Updated and adjusted care plans as needed based on patient progress, provider recommendatio conditions
• Implemented and managed scheduling systems for home health visits to improve efficiency and
• Coordinated patient transitions between healthcare settings, ensuring timely communication an
• Maintained accurate patient documentation, assessments, and case management records in com regulations
• Communicated with patients and families regarding care plans, treatment updates, and availabl Customer Coordinator Supervisor / Case Manager
ResCare
• Coordinated client care services by matching clients with caregivers based on individual needs, p requirements
• Conducted client assessments and evaluations every 90 days to monitor progress and ensure car implemented
• Developed, reviewed, and updated individualized care plans to address changing client needs an
• Oriented and trained caregivers on company policies, client expectations, safety procedures, and before field assignments
• Recruited, screened, and interviewed caregiver candidates to support staffing needs and mainta
• Conducted in-home visits to evaluate client conditions, assess service needs, and ensure client sa
• Maintained ongoing communication with clients, families, caregivers, and healthcare profession care
• Maintained ongoing communication with clients, families, caregivers, and healthcare profession care
• Assisted clients and families with understanding available services, care options, and program re
• Completed intake documentation, service agreements, and client contracts in compliance with c regulations
• Monitored caregiver performance and provided coaching, support, and corrective guidance whe CNA Supervisor / Social Service
Sheldon Healthcare Center
• Supervised Certified Nursing Assistants (CNAs) and coordinated daily staffing schedules to ensu coverage
• Assisted with recruiting, interviewing, hiring, and onboarding new employees
• Responded to client, family, and staff inquiries by telephone and email in a professional and time
• Addressed and resolved family concerns, employee complaints, and service-related issues to ma and quality care
• Ordered office and departmental supplies while monitoring inventory levels to support facility o
• Assisted with direct patient care duties as a CNA when staffing support was needed
• Collaborated with healthcare teams to develop and implement individualized resident care plan
• Assisted social workers with conducting client assessments and identifying patient support need
• Maintained accurate, confidential patient and client records in compliance with HIPAA and priva
• Conducted home visits and facility assessments to evaluate living conditions, safety concerns, an vulnerable populations
EDUCATION
Associate of Arts, Healthcare Administration
Martinsburg College
SKILLS
Customer Support/Service Data Entry Cas
Community and Social Services Administrative Skills Hea
Social Work Certified Nursing Assistant CNA Pati
Documentation Medical Treatment Hea
Patient Assessment
Contact this candidate