Nursing Student with Healthcare Front Desk Experience

Savannah Lester

Mcdonough, GA *****

678-***-**** ******************@*****.***

Professional Summary

Nursing student with over one year of experience in a healthcare business environment, providing front desk operations, emergency response coordination, and administrative support in a resident care setting. Experienced in foundational medical terminology, patient flow communication, and prioritizing multiple tasks in fast-paced environments. Proficient in Microsoft Office and skilled in high-volume phone communication, data entry, and problem-solving.

Key Skills

Patient Flow & Bed Coordination Support

Admission, Transfer & Census Communication

Medical Terminology (Foundational Exposure)

High-Volume Phone & Interdepartmental Communication

Microsoft Word, Excel, Outlook (Proficient)

Data Entry & Database Maintenance

Customer Service & Conflict De-Escalation

Task Prioritization & Time Management

Emergency & Acute Situation Awareness

Confidentiality & Professionalism (HIPAA-Aware)

Problem-Solving in High-Pressure Environments

Windows-Based Computer Systems

Experience

Allied Universal Security Services – Canterbury Court Atlanta, GA

Security Officer / Front Desk Operations May 2023 – Present

- Serve as the primary front desk and communications hub for a healthcare residential facility, coordinating information between nursing staff, administration, EMS, and ancillary departments.

- Respond to emergency alerts and prioritize resident needs, escalating to nursing staff and EMTs as appropriate in urgent and acute situations.

- Assist with coordination of resident location changes, including temporary transitions from independent living to assisted living, ensuring accurate communication and directing EMS and clinical staff to the correct location.

- Maintain and update daily logs, incident reports, and resident status information using Microsoft Word, Excel, and Outlook.

- Communicate clearly and professionally with multiple departments to reduce delays, confusion, and unnecessary movement of residents.

- Demonstrate awareness of infection control considerations and safety protocols during resident placement and emergency response.

- Handle high-volume phone calls, collect and relay essential information, and support clinical staff with administrative tasks.

- Maintain confidentiality and professionalism when interfacing with residents, families, staff, and emergency responders.

Carter’s Distribution Center – Stockbridge, GA

Shipping Clerk June 2021 – May 2023

- Managed time-sensitive coordination and prioritization of assignments in a high-volume environment.

- Maintained accurate electronic records, databases, and documentation to support operational flow.

- Communicated with multiple internal and external stakeholders to minimize delays and errors.

Education

Chamberlain University College of Nursing

Bachelor of Science in Nursing (BSN), In Progress Expected 2028

Southern Crescent Technical College

Associate of Applied Science in Cybersecurity August 2024

Certifications

Basic Life Support (BLS/CPR), American Heart Association – Active

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