Operations & Sales Coordinator

Ryan Lugo

Mojave, CA • 801-***-**** • *********@*****.***

Professional Summary

Operations & Sales Coordinator with experience in consultative sales, customer service, business operations, client relations, scheduling, project coordination, and entrepreneurship. Proven ability to streamline workflows, build strong client relationships, manage day-to-day operations, and deliver exceptional customer experiences in fast-paced environments. Skilled at coordinating teams, improving operational efficiency, and guiding clients through the entire sales process from consultation to ongoing support.

Professional Experience

Owner Operations & Sales Coordinator

IQ Dog Training Mojave, CA

April 2024 – Present

Manage daily business operations, client scheduling, and program logistics for board & train programs, private lessons, and behavioral evaluations.

Conduct consultations with prospective clients to assess needs, recommend customized training programs, and guide them through the sales and enrollment process.

Coordinate trainer schedules, boarding logistics, contracts, and operational workflows to ensure efficient service delivery.

Build and maintain strong client relationships through consistent communication, progress updates, and post-program support.

Develop and improve business processes that enhance operational efficiency and the overall customer experience.

Oversee marketing initiatives, customer inquiries, and administrative functions while balancing multiple priorities in a fast-paced environment.

Order Filler

Walmart Distribution Center Utah

July 2016 – January 2022

Accurately selected, packed, and prepared merchandise for shipment using RF scanners and warehouse systems while meeting productivity, quality, and safety standards.

Nutrition Education Assistant

Utah State University Extension Office Utah

April 2017 – January 2022

Delivered nutrition education programs in schools and community settings, presented lessons on healthy eating and food safety, maintained program records, and supported community outreach initiatives.

Direct Support Professional

TURN Community Services Utah

August 2011 – July 2016

Provided person-centered support to individuals with developmental disabilities, assisted with daily living activities, documented progress, and promoted independence and community inclusion.

English Tutor

TutorABC (Remote) Remote

Dates Available Upon Request

Provided one-on-one and small-group online English instruction, adapted lessons to individual learning needs, and monitored student progress.

Skills

Business Operations • Consultative Sales • Customer Service • Client Relations • Business Development • Project Coordination • Scheduling & Logistics • Operations Management • CRM & Client Communication • Process Improvement • Leadership • Problem Solving • Microsoft Office • Google Workspace • Data Entry • Administrative Support • Documentation • Team Collaboration • Time Management

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