Quality Assurance & Client Coordination
Resume:
Rachel Moats
Caledonia, Ohio *****
************@*****.***
OBJECTIVE
To obtain a position in your company that will utilize my strong written and verbal skills, organizational and time management skills, and ability to work in a team environment as well as independently.
EXPERIENCE
NVMS Inc., Manassas, VA (Remote)- Quality AssuranceAssociate September 2021 - December 2025
● Conducted quality assurance on reviews of reports on home inspections for residential and commercial properties for multiple clients
● Located County Assessor’s sketches and modified residential property sketches for field team for accuracy
● Communicated with field representatives to ensure all client service requirements were met
● Reviewed and processed orders to confirm accuracy and completeness
● Utilized Outlook, Excel, Zoom, SmartDraw to manage documentation and workflows
Delaware Pet Stuff- Pet Groomer
October 2019 - July 2021
● Scheduling appointments, handling payments including cash
● Bathing, drying, brushing, mat removal and styling
● Nail trims
Little Buckeye- Childcare
August 2018 - September 2019
● Lesson Planning
● Classroom Safety
In-Home Childcare Provider - Childcare
January 2014 - July 2018
● Certified Delaware County Provider
SKILLS
● Quality Assurance & Attention to detail
● Client & Field Team Communication
● Report & Document Review
● Scheduling & Coordination
● Customer Service
● Strong organizational and time management skills
● Comfortable working with multiple clients and deadlines
● Excellent verbal and written communication skills
● Microsoft Outlook
● Microsoft Excel
● SmartDraw
● Phone Etiquette
● Scheduling and modifying appointments
● POS System
● Basic dog grooming knowledge
EDUCATION
ECOT, Columbus, Ohio- High School Diploma
Graduated 2013
REFERENCES
Ryan Fischer
Director of Operations
NVMS, Inc.
703-***-**** Ext. 141
********@****.***
Jenny Hager
Quality Assurance Manager
NVMS, Inc.
703-***-**** Ext. 105
******@****.***
Paige Borchers
Delaware Pet Stuff
************@*****.***
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