Customer Experience IT Student

SIERRA GONZALEZ

Customer Experience Agent IT Student Aspiring IT Support Specialist

Professional Summary

Motivated IT student pursuing a Bachelor of Science in Information Technology at Strayer University. Customer Experience Agent with experience troubleshooting issues, supporting customers, and working in fast-paced environments. Strong problem-solving skills developed through professional experience, academic coursework, and hands-on technology training.

Education

Strayer University

Bachelor of Science in Information Technology (In Progress)

Certifications & Achievements

• CompTIA Technology Fundamentals Competency Certificate (June 2026) – 100% Performance-Based Assessment Completion

• Strayer University Technology Fundamentals Program

• Coursework includes networking, operating systems, virtualization, databases, hardware, and cybersecurity fundamentals

Professional Experience

Alorica – Customer Experience Agent (Jan 2026–Present)

• Provide customer support and account assistance in a remote environment.

• Resolve customer issues while maintaining quality and compliance standards.

• Utilize multiple software platforms and technical systems simultaneously.

• Demonstrate strong communication, problem-solving, and documentation skills.

Home Bakery – Owner/Operator

• Managed customer orders, scheduling, inventory, and finances.

• Delivered high-quality customer service and maintained client relationships.

Zoe's Kitchen – Shift Leader

• Supervised team operations and supported daily business functions.

• Trained employees and assisted with customer service resolution.

Technical Skills

Microsoft 365, Windows 11, Computer Hardware, Networking Fundamentals, Databases, Virtualization, Technical Troubleshooting, Customer Support, Documentation, Remote Work Tools, Teams, Discord

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