Customer Service & Security Operations Trainer

MandiClark

**** ******* **** ***** ***.**

Bellevue, Nebraska 68005

Phone: 402-***-****

**************@*****.***

Work Experience

Academy Trainer 2023-Present Walmart, Omaha Nebraska

While working in a customer service role: provided accurate information as well as completing associates schedules as well as helping customers with bill pay, sending, and receiving money. Making sure that all tills were checked in at the end of the night and all paperwork turned into management.

Customer Service Associate

12/2019 - 06/2022 Walgreens, Omaha Nebraska

While working in a pharmacy cashier/store leader role; provided accurate information (e.g., product features, pricing, and after-sales services as well as providing insurance information and eligibility to patients), Answering customer questions about specific products/services. Conducted price and feature comparisons to facilitate purchasing.

Supervisory Transportation Security Officer

04/2012 - 06/2014

Department of Homeland Security

Omaha, NE

Responsible for the daily activities of the security checkpoint to include personnel management, proper adherence to the Standard Operating Procedure, and passenger dispute resolution. Prepared and delivered employees quarterly and annual performance reviews using Microsoft Word and Excel. Developed rotation and break schedules. Assigned duty stations for employees. Entered shift summary information.

Behavior Detection Officer

07/2008-04/2012 Department of

Homeland

Security/TSA Omaha, NE

Working in a team environment to detect behaviors from passengers, initiated conversations, and worked with officers to resolve passenger conflicts.

Transportation Security Officer

12/2002-07/2008 Department

Of Homeland

Security/TSA Omaha, NE

Followed Standard Operating Procedures to ensure the traveling public was able to safely arrive at their intended destinations. Entered time and labor sheets for seventy five screeners. Held an acting lead screener position in a checked baggage setting.

Air Traffic Control Specialist

07/1998-04/2000 United States Army

Coordinating flight plan information with other Air Traffic Control Facilities. Keeping constant contact with pilots. Recording flight conditions and weather. Assigned as a Controller In Charge duties to include: entering shift summary information, assigning controllers to duty stations, and providing break schedules. Ensured day to day operations of the facility were properly managed and maintained.

Education and Training

Issuing Institution

Location

Qualification

Course of Study

Riverside

Oakland, IA

High School Diploma

General High School Curriculum

Conflict Management Essentials Course: March 2008: Advanced Security Questioning and Predictive Profiling and Security Questioning Course: September 2011: Essentials of Supervising Screening Operations: August 2013 Academy Supervisory Training: November 2023 CPR: 2025 OSHA: 2026

References

Allen Armstrong : Supervisory Transportation Security Officer 402-***-****

Susan Emert : Behavior Detection Officer 402-***-****

Norma O’Brien : Behavior Detection Officer 402-***-****

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