Restaurant Shift Leader and Assistant Manager
Resume:
Gladys Moyer *** Indian Valley Rd.
Danville, VA *4541
*************@*****.***
EXPERIENCE
Hardees, Danville, VA— Shift Leader
● Supervise shifts and maintain the company standards for quality, service, and cleanliness.
● Train and develop crew under the direction of management.
● Maintain a cooperative, harmonious working relationship with management and crew. Assist with crew member duties as needed.
● Conduct crew meetings prior to shift, as needed, to discuss operations procedures, promotions, safety, security, training, etc.
● Manage labor costs to meet company standards.
● Control inventory to meet company GAP standards.
● Maintain reports and records based on company standards and in compliance with state and federal regulations.
● Maintain building and equipment using proper operating, cleaning, and preventive maintenance procedures.
● Responsible for all cash when in charge of a shift including bank deposits. Ensure that cash procedures are followed.
● Ensure personal appearance meets company standards and displays professionalism at all times.
● Ensure all HR, sanitation, safety, and security policies and procedures are recognized and enforced to provide a safe and compliant environment for all when in charge of the shift. Fas Mart (Valero), Danville, VA — Assistant Manager 2001 - 2007
● Teamed up with the Store Manager to steer all store operations.
● Dived into recruitment, nurturing a skilled and enthusiastic store crew.
● Offered inspirational feedback, fostering a motivated work environment.
● Crafted employee schedules, ensuring the station runs like a well-oiled machine.
● Took charge of inventory, from ordering to stocking, keeping the store well-supplied.
● Maintained the station's sparkle, ensuring a safe and welcoming space for everyone.
● Managed key financial aspects, keeping the store on the road to success.
PROFESSIONAL OBJECTIVE
Seasoned restaurant
manager, with 5+ years in
management and 7+ years in
the restaurant industry,
Seeking an opportunity to
utilize my advanced skills
SKILLS
Customer service
Conflict resolution
Organization
Data analysis
● Stepped in for the Store Manager, ensuring smooth sailing even on their day off.
Nestlé, Danville, VA — EPSU Technician
2000 - 2001
● Removed all visible soils from the equipment and floors by the acceptable method.
● Pre-rinsed equipment and foamed all equipment, walls, ceiling, and floors.
● Broke down and re-assembled complex equipment both safely and correctly.
● Dried equipment and floors.
● Record keeping.
● Assisted with training of newly hired personnel or employees transferred to the department.
Hardee’s, Danville, VA— Cashier
1998 - 2000
● Smiled and greeted guests and requested their order immediately upon arrival.
● Took orders and entered them into the point of sales terminal accurately.
● Suggestively sold and answered menu questions.
● Collected money and provided accurate change.
● Assembled orders, including condiments and other service items needed or requested.
● Ensured that guests receive only quality products.
● Thank guests and invited them to return.
● Served guests within designated service time.
● Kept the sales area clean, organized and stocked.
● Cleaned and stocked beverage bar.
● Cleaned dining room tables and seating.
● Cleaned and stocked restrooms.
● Swept and mopped the dining room and restroom floors frequently. Cleaned up spills immediately.
● Assisted other sales representatives as needed.
● Maintained a cooperative, harmonious working relationship with management and fellow team members.
● Ensured personal appearance meets company standards and displays professionalism at all times.
● Recognized and adhered to all sanitation, safety, and security policies and procedures to ensure a safe environment for all EDUCATION
George Washington High School, Danville, VA — Advanced Diploma
1992
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