Banking Operations and Customer Service Leader

Vanessa Gonzalez

San Antonio, TX ******************@*****.*** 210-***-****

Professional Summary

Results-driven Banking Operations and Customer Service Leader with more than 14 years of experience leading customer service teams, supporting banking operations, resolving complex customer issues, and improving operational performance. Proven success supervising employees, coaching teams, processing financial transactions, and building strong client relationships while maintaining compliance and service excellence. Entrepreneur currently launching Bubbles Funhouse Academy. Core Competencies

Banking Operations • Customer Service Leadership • Team Management • Call Center Operations • Relationship Management • Financial Transactions • Process Improvement • Employee Training • Microsoft Office • CRM Systems • Project Coordination

Professional Experience

Associated Bank – Customer Service Representative Supervisor March 2018 – February 2024

Supervised customer service team, monitored quality, processed account requests and financial transactions, prepared monthly reports, developed knowledge resources, and supported operational improvements.

Brady Corporation – Customer Service Supervisor / Call Center September 2015 – February 2018

Managed customer relationships, processed orders, responded to customer inquiries, and maintained accurate records.

U.S. Bank – Customer Service Supervisor

April 2011 – March 2015

Processed deposits, withdrawals, transfers, loan payments, and supported online/mobile banking customers while ensuring compliance. Home Depot – Cashier / Customer Service / Shipping & Receiving July 2007 – February 2011

Education & Certifications

High School Diploma/GED. Certifications include ServSafe, CPR, First Aid, OSHA 30, Notary Public, Securities Industry Essentials, Certified Scrum Master, and others listed on your resume.

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