Remote Account Management & Data Entry Specialist

Pamela Pirozzi-Areephituk

Remote Account Management Support/Data Entry Specialist

Levittown, NY 11756 +1-516-***-**** *.*******@*****.*** Professional Summary

Detail-oriented professional with strong organizational skills and experience in account management, customer service, and data entry. Proficient in Outlook, Excel, Word, and SPS Commerce. Skilled in inventory management, order processing, and training new employees. Recognized for efficiency, adaptability, and the ability to coordinate across departments to ensure timely and accurate operations. Work Experience

Voice Recorder

Pirozzi Telecommunications

2001

Recording voicemail greetings on answering machine services for business telephone systems. Remote Account Manager/Sales Support/Data Entry Specialist/Customer Service Eyewear Designs LTD Bethpage, NY

May 2007 to February 2026

• Entered daily orders for foreign and domestic customers’ accounts, ensuring accurate and timely processing using data entry skills

• Managed inventory database and maintained customer account information, improving order accuracy

• Coordinated with warehouse to prep and ship orders efficiently, reducing shipping delays

• Utilized SPS Commerce for sending EDI files, streamlining electronic data interchange processes

• Trained new employees and cross-trained to assist in other departments, enhancing team flexibility

• Maintained UPS and FedEx tracking records, ensuring timely delivery and accurate shipment tracking

• Used Outlook, Excel, and Word daily to manage communications and documentation

• Coordinated with factories for timely shipment of goods, improving supply chain efficiency

• Answered phone calls for customer service, resolving client inquiries promptly Buyer/Cashier

Harbour College Stores Bethpage, NY

2003 to 2007

• Processed transactions as cashier, ensuring accurate and efficient customer checkouts

• Purchased store merchandise and checked inventory stock, maintaining optimal product levels

• Provided customer service and assisted students and faculty with books and supplies

• Maintained the store independently, opening and closing as needed to ensure smooth operations

• Managed student financial aid accounts, supporting students with their purchases Secretary/Receptionist

O'Keefe and Company, CPA Farmingdale, NY

2001 to 2003

• Performed general office duties, supporting daily administrative operations

• Answered phones, directing calls and providing information to clients

• Used Microsoft Excel, Word, and Access to manage documents and data efficiently Cashier/Sales

Sears, Roebuck and Co Hicksville, NY

1999 to 2001

• Processed customer transactions as cashier, ensuring accuracy and efficiency

• Maintained sales floor and back stock room, supporting inventory organization

• Assisted customers in the Shoe department, providing product recommendations and service Education

Liberal Arts, General, Music (Associate)

Nassau Community College

2001 to 2003

High school or equivalent

St. Pius V High School

1997 to 2001

Upper secondary education

Skills

Clerical experience Typing Office management Client services Records management CRM system proficiency Data quality assurance Customer service Customer support experience within e-commerce industry Written communication Microsoft Word Research Google Meet Microsoft Office Ability to follow instructions Document workflow management Computer operation Data entry Record keeping Administrative experience Data Entry Operator RETAIL SALES Computer skills Front desk Google Workspace Vendor management Recruiting Data reporting Database systems Interpersonal communication RECEPTIONIST Data-Entry WORD Phone answering Warehouse coordination Clear language communication Account Management Guest relations EDI Intake Proofreading Customer communication Teamwork Spreadsheets Logistics coordination Microsoft Excel Client invoicing Remote technical support Phone communication Optical experience Sales support Working as a document controller Time management Technical troubleshooting support POS systems Customer support ticket management Organizational skills Content editing Data entry in Excel Data collection Technical Proficiency Data analysis skills EXCEL Sales Handling customer exchanges Customer support Phone etiquette INVENTORY Google Docs Customer issue escalation Live chat Database management Document archiving Cloud-based systems Basic math Order entry Phone call management E-commerce Community engagement Microsoft Outlook Technical support Appointment scheduling Client interaction via phone calls Account troubleshooting Process improvement English Communication skills Writing skills Data filtering Shipment tracking Google Sheets Microsoft Access Zoom Windows Filing Cross-functional collaboration Attention to detail Customer complaint resolution Data verification

Languages

English

Additional Information

Authorized to work in the US for any employer

Top Skills Customer service, Microsoft Excel, Office, Outlook, Access and Word, social networking, office administration, administrative assistant, invoicing, invoice processing, data entry, inventory management, EDI processing, phone etiquette, employee training, tracking, email, remote environment

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