IT Support Specialist & Data Entry Clerk

Alessandro Patrucco

***** ********** **., ***********, ** 20155

(703) 999 - 1993 ****.********@******.*** LinkedIn

Summary

Seasoned IT Support Specialist with over 12 years of comprehensive experience providing multi-tiered technical support for Windows and Mac environments. Proficient in troubleshooting complex hardware and software issues, managing user accounts in data center settings, and liaising with engineering and software teams to optimize system efficiency. Demonstrated expertise in offering remote user support, collaborating with external vendors, and addressing network-related challenges. Continuously updating skill set, validated by certifications such as the Apple Certified Support Professional (ACSP) and bolstered by a strong educational background in full-stack web development. Known for exceptional problem-solving capabilities, adaptability, and a steadfast commitment to enhancing user experience and system optimization.

Professional Experience

Package Delivery Driver UPS October 2024 – Present

Safely and efficiently deliver packages to residential and commercial addresses, averaging over 150 deliveries per day.

Utilize advanced logistics software and handheld devices to manage delivery routes, ensuring timely and accurate deliveries with a 99% success rate.

Provide exceptional customer service by addressing delivery inquiries and resolving issues promptly, enhancing customer satisfaction.

Adhere to strict safety protocols and traffic regulations, maintaining a clean driving record.

Collaborate with team members and dispatchers to optimize delivery routes, reducing fuel consumption by 10%.

Installation Technician Safe Haven Security April 2024 – August 2024

Installed a variety of security systems, including cameras, alarms, motion sensors, and control panels, achieving optimal placement and secure mounting.

Configured security systems post-installation, including network setup, control panel programming, and device connectivity to central monitoring stations.

Communicated effectively with customers to understand their security needs, explain system functionality, and provide demonstrations, resulting in a 95% customer satisfaction rate.

Conducted regular maintenance and troubleshooting of security systems, diagnosing issues, replacing faulty components, and updating software to ensure system reliability.

Maintained detailed records of installations, maintenance activities, and customer interactions, improving service continuity and tracking work history.

Adhered to safety standards and regulations during installations, ensuring safety for both self and premises, resulting in zero safety incidents.

Trained customers on system usage and provided ongoing support, enhancing user experience and reducing support calls by 20%.

Steelworker Building America Stronger LLC September 2023 – March 2024

Fabricated and installed steel components for construction projects, contributing to the completion of projects 10% ahead of schedule.

Collaborated with a team of 15 workers to assemble steel structures, ensuring structural integrity and compliance with safety standards.

Operated heavy machinery and tools efficiently, reducing equipment downtime by 15%.

Interpreted blueprints and schematics accurately, minimizing material wastage by 10%.

Maintained a safe work environment by adhering to OSHA guidelines, resulting in zero workplace accidents.

Senior IT Support Technologist Greystone & CO II May 2016 – May 2023

Executed multi-tiered IT support duties (Levels 1, 2, and 3), ensuring smooth IT operations for over 500 employees.

Assisted engineering and software development teams with technical requests, reducing downtime by 25%.

Provided on-call and on-site support, resolving critical issues during off-peak hours and at various locations.

Coordinated with external vendors to support remote users, arrange hardware repairs and replacements, and troubleshoot network issues for home and business networks, improving remote resolution rates by 30%.

Utilized PowerShell scripts to automate tasks and solve complex issues, reducing manual workload by 40%.

Managed Windows and Mac-related hardware and software issues and user accounts, aligning with security protocols, resulting in zero security breaches during tenure.

IT Support Specialist QuTech Feb 2012 – May 2016

Resolved a variety of technical issues related to Windows and Mac hardware and software at a data center, achieving a 98% resolution rate on first contact.

Managed user accounts and passwords, ensuring secure access and data protection.

Earned an Apple Certified Support Professional (ACSP) certification, demonstrating a high level of proficiency in Apple product support.

Developed and implemented a new ticketing system, reducing response time by 20%.

Provided training sessions for staff on new software tools, increasing overall productivity by 15%.

Education

Currently attending University of Phoenix – Bachelor of Computer Science

Full Stack Web Development Bootcamp Coding Dojo 2019

Honed skills in Python, JavaScript, PHP, C#, Perl, HTML5, and CSS3.

Developed multiple full-stack applications, including a project management tool that improved team collaboration by 25%.

Technical Skills

Hardware and software troubleshooting

Full-stack web development (Python, JavaScript, PHP, C#, Perl, HTML5, CSS3)

Database Management (MySQL)

Proficiency with Node.js, AWS, Windows, Unix, Linux, iOS, AndroidOS

Remote and on-site support

PowerShell scripting

Professional Skills

Agile Methodologies

Client Relationship Management

Cross-functional Collaboration

User Training and Support

Team Leadership

Strong Written and Verbal Communication

Time Management

Certifications

CompTIA Security+

CompTIA A+

CompTIA Network+

Certified Penetration Testing Engineer (CPTE)

Apple Certified Support Professional (ACSP)

Micro Certifications (Coursera):

oEnd User Mobile Security

oEnd User: Social Engineering

oFundamental Cryptography

oFundamental Vulnerability Management

oMalware Fundamentals

oNessus Fundamentals

oPrivileged Password Security

oSecurity Assessment & Testing

oCloud Computing

oEnd User: Network Security

oOrganizational Data Security Fundamentals

Contact this candidate