Customer Service & Creative Operations Professional

Kate E. Inskeep

*** ******** ** **, *****, OR ***02 *****************@*****.***

Professional Summary

Highly motivated and versatile professional with extensive experience in customer service, administrative support, and creative design. Proven ability to manage diverse responsibilities, from executive assistance and office operations to independent business ownership in home furnishings. A self-starter with a strong focus on efficiency, capable of working independently or collaboratively in team environments. Seeking a dynamic role where a broad skill set, proactive approach, and extensive experience in customer service and administrative support can drive success.

Skills

Customer Service: Client Relations, Conflict Resolution, Sales Support, Service Excellence Administrative Support: Executive Assistance, Office Management, Scheduling, Data Entry, Correspondence Management, Record Keeping

Business Operations: Entrepreneurship, Project Management, Inventory Management, Vendor Relations, Marketing (Social Media)

Creative & Technical: Furniture Design, Restoration, Refurbishment, Repurposing, Interior Styling, Problem-Solving, Detail-Oriented

Work Experience

Owner & Creative Director Replikate Home Furnishings Salem, OR March 2018 – Present Founded and managed all aspects of a home furnishings business, specializing in the design, repurposing, repair, and restoration of furniture. Developed strong project management skills by overseeing multiple creative projects from conception to completion, ensuring high-quality outcomes. Cultivated strong client relationships through personalized service and effective communication, leading to repeat business and positive referrals. Managed inventory, procurement of materials, and utilized creative problem-solving to deliver unique and customized pieces.

Server/Bartender Stangeland Winery Salem, OR 2003 – 2012 Provided exceptional customer service in a fast-paced winery environment, enhancing guest experience and satisfaction.

Managed cash handling, order processing, and maintained a clean and organized service area.

Developed strong interpersonal and communication skills through direct interaction with diverse clientele.

Executive Assistant JDK Consulting Salem, OR 2006 – 2015 Provided comprehensive executive support to senior leadership, managing complex calendars, travel arrangements, and confidential correspondence. Streamlined office operations and administrative procedures, improving efficiency and productivity.

Acted as a primary point of contact for internal and external stakeholders, demonstrating strong communication and organizational skills.

Managed records, prepared reports, and assisted with various projects, ensuring timely completion and accuracy.

Education

Associate’s Degree Chemeketa Community College Salem, OR

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