Administrative Professional and Customer Service

RACHELLE ORTIZ

Northglenn, Colorado ***** 720-***-**** ******@***.***

ADMINISTRATIVE PROFESSIONAL

Dedicated professional with over 26 years of successful business administration experience. Excels at interfacing with others at all levels to ensure organizational goals are attained. Possess excellent customer service, analytical, and organizational skills. Eager to advance within a highly competitive and diverse environment where teamwork and leadership skills are paramount.

KEY SKILLS:

Record Management

Excellent oral and written communication skills.

Ability to operate necessary PC programs and systems

Problem-solving and critical thinking skills.

Proficiency in researching, performing account maintenance, and completing service tasks.

Capability to support chat-based communication systems.

Complex Problem Solving

Critical Thinking

Time Management

Active Listening

Customer Service

Research

Team Player

Presentations

PROFESSIONAL EXPERIENCE:

Meritrust Credit Union

7/19/2025 – Present

Troubleshoot and resolve account-related issues such as deposits, withdrawals, transfers, ACH disputes, stop payments, and address changes.

Receive and respond to member complaints, ensuring timely resolution.

Handle high-priority requests, wire transactions, and loan payments.

Perform research and make corrections and/or refunds on accounts when necessary.

Understand, educate and assist members with Meritrust online and remote services.

Ability to work independently and meet performance metrics.

Dispatch Health/True North Health Navigation LLC

RCM Billing Associate

7/19/21 – 5/24/24

Resolved medical billing claim disputes/requests in Athena and Dashboard systems.

Scheduled all patient Urgent care visits as requested.

Worked closely with escalations management teams to assist and oversee daily operation tasks.

Core Power Yoga

Customer Experience Specialist

02/08/2019 - 03/12/2021

Responded to customer escalations in a timely and professional manner.

Maintained the highest level of customer service, focusing on strong communication skills both written and verbal.

Operating Engineers Union Local #9

Administrative Assistant

12/2016 - 7/2018

Worked with Legal Council on labor contracts and proposals.

Handled incoming calls from Local 9 members and served as a backup for the Dues Office.

Processed payments over the phone for member’s monthly dues, initiation fees, and other payments.

Worked closely with Executive Board members to create meeting minutes and Executive Board agendas.

Avaya Inc., Westminster, CO

Services Coordinator/Account Service Representative

10/1997 - 02/2012

Dispatched field technicians nationwide to repair and install telephone service equipment.

Provided administrative support for the Field Services Organization.

Handled customer complaints and ensured productive resolution to meet or exceed customer standards.

Interacted with large high-profile accounts and affiliates worldwide.

AWARDS:

Received Lucent Technologies Employee Excellence Award in 1999.

EDUCATION:

Emily Griffith Opportunity School, Denver, Co

Administrative Medical Billing and Coding, Cert. 04/2006 - 08/2006

Net+ LAN/WAN Alliance Employer-based training 03/2005

Arvada High School

High School Diploma 1990 - 1993

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