Technical Support & Customer Service Advisor
Resume:
A P Aishia Price
San Antonio, TX ***** 210-***-**** ************@*****.***
SUMMARY Dynamic customer service professional with a strong work ethic and technical proficiency, recognized for resolving complex issues at Clampitt Paper Co. Proven ability to foster team collaboration and enhance customer satisfaction through effective conflict resolution and relationship building. Committed to delivering exceptional service and driving repeat business opportunities. ACCOMPLISHMENTS • December 2024 employee of the month at Clampitt Paper Co. SKILLS • Conflict resolution • Positive attitude
• Team collaboration • Technical proficiency
• Reliability and trustworthiness • Strong work ethic
• Customer service • Cross-department collaboration
• Remote support
EXPERIENCE TECHNICAL SUPPORT ADVISOR 11/2025 to CURRENT Conduent San Antonio, TX
Provided technical support for software applications, ensuring optimal performance and user satisfaction.
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Diagnosed and resolved hardware and software issues, enhancing operational efficiency.
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Mentored junior staff on troubleshooting techniques, fostering team skill development.
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Streamlined ticket resolution processes, improving response times and customer feedback ratings.
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Analyzed support trends to identify recurring issues, contributing to proactive solutions development.
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CUSTOMER SERVICE REPRESENTATIVE 07/2024 to 08/2025 Clampitt Paper Co San Antonio, TX
Resolved complex issues through cross-department collaboration to address customer needs.
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Tracked orders from initiation to completion, ensuring timely delivery of goods and services.
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Provided exceptional customer service to handle and resolve complaints efficiently.
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Managed customer inquiries via phone, email, and chat, enhancing overall service quality.
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Performed administrative tasks, including filing documents, updating databases, and generating reports.
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Cultivated strong customer relationships to promote repeat business opportunities.
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Managed high-volume customer inquiries, ensuring timely and accurate responses.
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Developed rapport with customers through active listening, resulting in higher retention rates and positive client feedback.
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CREDIT ANALYST 04/2023 to 01/2024
Conns San Antonio, Texas
• Reviewed customer financial data to assess credit risk levels. Requested necessary financial documents from customers to facilitate evaluations.
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• Followed oral and written directions to ensure compliance with procedures. AMBULATORY SERVICE REPRESENTATIVE 04/2021 to 10/2022 Ortho SA San Antonio, TX
Facilitated timely admissions and discharges by providing accurate patient information.
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Collaborated with clinical and administrative teams to address patient needs effectively.
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Completed registration procedures by meticulously inputting information for compliance with provider and facility standards.
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Organized referrals to ensure patients accessed necessary health care services and resources.
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Managed patient scheduling and appointment coordination, optimizing clinic workflow and enhancing patient satisfaction.
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Assisted in resolving patient inquiries and concerns, fostering positive relationships and improving service delivery.
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CARD SERVICES REPRESENTATIVE 04/2018 to 01/2021
SMI One San Antonio, TX
Resolved customer issues through knowledgeable and friendly service, driving high satisfaction levels.
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• Anticipated customer needs to enhance productivity and service quality. Directed unresolved grievances to appropriate departments for thorough investigation.
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Mentored junior team members, fostering professional growth and effective relationships.
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ELIGIBILITY SPECIALIST/TRAINER ASSISTANT 11/2016 to 02/2018 Maximus Call Center San Antonio, TX
Accompanied trainees to training site, distributing materials as directed by lead trainer.
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Monitored and evaluated training activities to assess program effectiveness.
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• Motivated trainee engagement by fostering interest in class content.
• Explained goals and expectations clearly to all trainees.
• Organized manuals, guides, and visual materials for training development. Reviewed and evaluated instructional outlines, texts, and handouts from fellow instructors.
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• Created supplementary materials to enhance overall training experience. Conducted thorough reviews of applicant data for compliance with eligibility criteria.
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EDUCATION Some College (No Degree) Business Administration And Management Strayer University, Washington, DC
REFERENCES References available upon request.
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