Revenue-Driven Sales Operations & Customer Solutions

Charles Minelli

513-***-**** ************@*****.*** 108 Woodcreek Ln New Richmond, OH 45157

linkedIn.com/in/charlesminelli

Professional Summary

Revenue-driven operations and customer solutions professional with 10+ years of experience across manufacturing, automotive, and technology sectors. Proven track record of driving pipeline growth, improving customer adoption, and delivering high-impact technical and product solutions. Skilled in cross-functional collaboration, process optimization, and client relationship management. Known for translating complex technical concepts into actionable business value and contributing to revenue growth and operational efficiency.

Core Competencies

Revenue Growth & Pipeline Development

Account & Relationship Management

Sales Operations & CRM Optimization

Technical Product Expertise & Troubleshooting

Customer Success & Client Retention

Process Improvement & Operational Efficiency

Cross-Functional Collaboration

Training, Mentorship & Enablement

Experience

SALES OPERATIONS SPECIALIST, FORMICA; CINCINNATI, OHIO —2025-PRESENT

• Generate and qualify project-based leads supporting field sales pipeline growth

• Maintain CRM accuracy, tracking opportunities, customer interactions, and project timelines

• Partner with sales teams to align solutions with customer needs and increase conversions

• Improve lead tracking processes to increase efficiency across the sales cyc SR FIELD SPECIALIST, RIVAN; SHARONVILLE, OHIO — 2023-2025

• Delivered high-touch product demonstrations and vehicle deliveries, driving customer satisfaction

• Served as product expert, improving customer understanding and adoption

• Managed delivery documentation and compliance processes with high accuracy

• Built strong relationships supporting referrals and repeat engagement CUSTOMER SERVICE ANALYST, BENCHMARK GENSUITE LLC; MASON, OHIO — 2022-2023

• Trained enterprise clients on SaaS platform, increasing adoption and engagement

• Partnered with product teams to improve system usability and resolve pain points

• Delivered technical troubleshooting and maintained strong client satisfaction

• Identified trends and contributed to process improvements FRAUD INVESTIGATION SPECIALIST, APPLE; CINCINNATI, OHIO — 2021-2022

• Investigated fraud cases, balancing risk mitigation with customer experience

• Made data-driven decisions in high-pressure, ambiguous scenarios

• Protected company assets while maintaining customer trust CREATIVE PRO, APPLE; GRAND RAPIDS, MICHIGAN — 2020-2021

• Led customer training sessions on products and creative tools

• Recommended tailored solutions aligned to customer needs

• Mentored team members to improve performance and technical knowledge TECHNICAL EXPERT/GENIUS, APPLE; CINCINNATI, OHIO — 2015-2020

• Resolved complex hardware and software issues with high success rate

• Led team huddles to improve service delivery and efficiency

• Consistently met performance metrics for quality and productivity

• Built strong customer relationships through problem-solving and communication Education

University of Cincinnati

Coursework in Information Technology, General Education, and Exercise Science Certifications

Apple Certified iOS Technician (ACiT)

Apple Certified Macintosh Technician (ACMT)

CMV Professional Driver Certification – JJ Keller

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