Customer Service & Care Coordination Advisor

Inez Kindell

***********@*****.*** 586-***-**** Belleville, MI

WORK EXPERIENCE

Rivian Plymouth, Mi

Service Support Advisor 3 May 2026 - Present

• Facilitate customer service appointment scheduling and provide troubleshooting support through phone and chat communications.

• Coordinate towing services and arrange for loaner or rental vehicles to ensure customer mobility and satisfaction.

Packaging Exchange Romulus MI

CSR/ Shipping Coordinator Aug 2024 - Jan 2026

• Manage daily communication via email and approximately 90% of phone calls to ensure effective coordination.

• Organize and file essential documents for easy retrieval and accurate record-keeping.

• Coordinate routing processes to optimize delivery schedules. Lyft and Uber All over Michigan

Driver - Independent Jan 2018 - Present

• Provide safe and timely transportation services to clients, ensuring a satisfactory travel experience.

• Deliver outstanding customer service, fostering a comfortable and pleasant environment during transit.

United Way of Southeastern Michigan Detroit, MI

Cera/ Hand/ MIHAF Care Coordinator-Team Leader Apr 2021 - Jul 2023

• Remotely coordinated client assistance for housing and utility payment delinquencies by leveraging government aid programs, ensuring effective service delivery through call center operations.

• Handled 90% of escalated email and telephone correspondences, ensuring resolution of complex inquiries.

EDUCATION

Everest Institute

Trade school in Medical Assisting, Medical Assisting Dearborn, MI

April 2010 to May 2011

Belleville High School

High school diploma, General Education

Belleville, MI

August 2000 to May 2004

SKILLS

Typing 60wpm • Data Entry • Call Center (4 Years) • Data Collection • Quality Control • Customer Service • Microsoft Access • Leadership • Live Chat • Data Management • Multitasking • Time Management • Conflict Resolution • Management

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