Administrative Support & Data Reporting Professional

Lindsey Baker

***** **** **, ************, ** ***43-4345 United States • 985-***-**** • *************@*****.*** Highly organized administrative and client support professional with extensive experience coordinating schedules, managing confidential records, supporting cross-functional teams, and delivering exceptional service to diverse stakeholders. Skilled in customer-focused communication, relationship management, and creating positive experiences through responsive and professional support. Known for accuracy, attention to detail, strong organizational skills, and the ability to manage multiple priorities in fast-paced healthcare, education, and corporate environments. Adept at problem-solving, process coordination, and maintaining professionalism while handling time-sensitive tasks and complex administrative operations. Core Competencies

Recruiting & HR

Interview Scheduling & Candidate Coordination

New Hire Onboarding

Talent Management Support

Payroll Administration

Employee Records Management

Benefits Administration

Compliance (HIPAA, FERPA)

Applicant Tracking & HRIS Systems

Administrative & Operations

Executive & C-Level Support

Calendar & Schedule Management

Records & Document Management

Data Entry, Analysis & Reporting

Project & Event Coordination

Budget & Grant Management

Expense Reporting & Invoice Processing

Procurement & Vendor Management

Process Improvement & Workflow Optimization

Correspondence & Office Management

Technical Proficiencies

Microsoft Office Suite (Excel, Word, PowerPoint, Outlook) SharePoint

SAP

ADP

UKG Pro

Employee Navigator

EPIC

Ariba

Concur

Frontline

AppliTrack

Adobe Creative Suite

Canva

Ramp

Westlaw

Records Management Systems

Professional Skills

Customer Service & Relationship Management

Cross-Functional Collaboration

Communication & Stakeholder Engagement

Conflict Resolution

Organization & Attention to Detail

Multitasking & Prioritization

Problem Solving

Resource Coordination

Adaptability & Initiative

Professionalism & Confidentiality

PROFESSIONAL SUMMARY

SKILLS

Unit Secretary - November, 2025 to June, 2026

North Oaks Health - Hammond, LA

Served as the primary point of contact for patients, visitors, staff, and physicians, providing professional customer service and support.

Managed high-volume phone communications, directed inquiries, and coordinated information between departments. Maintained confidential records and documentation, ensuring accuracy and compliance with organizational policies. Coordinated multiple administrative tasks in a fast-paced environment while maintaining strong attention to detail. Managed electronic records and data entry within EPIC, ensuring timely and accurate documentation. Supported daily operations through scheduling, communication, documentation, and workflow coordination. Collaborated with cross-functional teams to resolve issues, communicate updates, and ensure efficient operations. Maintained office supplies, equipment, and departmental resources to support uninterrupted productivity. Demonstrated strong organizational, communication, multitasking, and problem-solving skills while managing competing priorities.

Customer Success Associate - January, 2024 to October, 2025 Gallagher Insurance, Risk Management & Consulting - Hammond, LA Maintained client records and supported the benefits renewal process, ensuring accuracy and timely completion. Conducted audits and prepared payroll deduction and census data for client accounts. Created and updated Open Enrollment communications and materials. Gathered, reviewed, and submitted documentation to support account management activities. Served as a primary point of contact for clients, managing phone and email communications and resolving inquiries professionally.

Supported account teams through administrative coordination, data management, and process support. Collaborated with internal teams and clients to ensure smooth transitions and effective communication. Demonstrated strong organizational, customer service, and problem-solving skills while managing multiple priorities. Professional Assistant III - December, 2019 to January, 2024 Fulton County Board-Education - Atlanta, GA

Managed executive calendars, coordinated meetings, travel arrangements, events, and special projects while balancing multiple priorities.

Served as the primary point of contact for internal and external stakeholders, handling communications with professionalism and discretion.

Maintained departmental records, electronic filing systems, and documentation, ensuring accuracy, confidentiality, and efficient retrieval.

Managed budgets exceeding $2 million, processed invoices and expense reports, and assisted with procurement activities. Gathered, organized, and analyzed data to support reporting, case management, and decision-making processes. Coordinated with government agencies, community partners, and cross-functional teams to support organizational initiatives.

Supported onboarding activities, workflow processes, and department operations through effective project coordination and administrative support.

Demonstrated strong organizational, communication, and problem-solving skills in a fast-paced environment. Optimized workflows.

WORK HISTORY

Professional Assistant II & Attendance Clerk - February, 2017 to December, 2019 Centennial High School - Roswell, GA

Provided administrative support to school leadership, ensuring efficient daily operations and accurate record management. Coordinated with staff, students, and families to collect and maintain required documentation. Managed confidential student records and attendance data in compliance with state and district requirements. Served as a primary point of contact for students, parents, and staff, delivering professional customer service and communication.

Performed data entry, recordkeeping, and general office administration with a high degree of accuracy and attention to detail.

Assisted with event planning and coordination for school programs, ceremonies, and special events. Collaborated across departments to support school operations and resolve administrative issues. Criminal Justice - Associate of Science - 2013

Kaplan University - Davenport, IA

(GPA 3.98, Suma Cum Laude)

Achievements: President's List, Alpha Beta Kappa, National Association of Collegiate Scholars Selected to serve on the North Oaks Health Employee Governance Efficiency Committee, contributing to process improvement initiatives and operational effectiveness. Managed departmental budgets exceeding $2 million, ensuring accurate financial oversight and resource allocation. Developed and implemented streamlined referral processes for multiple grant-funded programs, including the $8 million Toyota Driving Possibilities Grant.

Collaborated in the development of the Social Work & Activity Module (SWARM) within Infinite Campus, enhancing data tracking, reporting, and communication workflows for school social workers and educators. Identified operational inefficiencies and implemented process improvements that increased productivity, improved workflow efficiency, and enhanced service delivery.

EDUCATION

ACCOMPLISHMENTS

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