Customer Experience & Scheduling Coordinator

Tanisha Cannon

*************@*****.*** 931-***-**** Shelbyville, TN

SUMMARY

Seasoned professional with 20 years of experience, adept in customer service and logistics management, seeking a Scheduling Coordinator role. Proficient in Microsoft Office 365, adept at maintaining safety and compliance with HIPAA guidelines in remote positions. Skilled in coordinating tasks, managing schedules, and ensuring operational efficiency.

WORK EXPERIENCE

Acara Solutions Tullahoma TN

WFH Customer service representative Dec 2023 - Present

• Provide comprehensive customer support by addressing inquiries, resolving issues, and maintaining a high level of customer satisfaction in a remote environment for Acara Solutions' diverse client base. Conduent

Remote Customer Service Representative Feb 2020 - Present

• Provide comprehensive customer support, addressing billing inquiries, technical issues, and claim processing efficiently.

• Achieve consistent data entry proficiency at 45 words per minute, supporting accurate and timely information management.

• Uphold quality service standards, ensuring satisfactory performance on company-mandated assessments. GRF

Logistic Manager/Accounts Payable Nov 2019 - Feb 2020

• Managed accounts payable by processing and reconciling freight invoices, ensuring accurate payment according to weight calculations and contractual obligations.

• Coordinated warehouse logistics by approving inbound and outbound freight, maintaining precise records across multiple system locations for efficient tracking and auditing. AB Stretch Shelbyville, TN

Receptionist Sep 2019 - Nov 2019

• Managed daily mail distribution and facilitated secure office environment by screening visitors, maintaining accurate logs, and issuing passes.

• Delivered exceptional customer service, directing clients to relevant staff while efficiently resolving inquiries and complaints.

• Maintained organized reception space and contributed to office operations by preparing, compiling, and filing documents, ensuring prompt internal communication through accurate message taking. NexRep LLC Shelbyville, TN

Sales Representative Jun 2017 - Sep 2019

• Established and nurtured productive customer relationships, leading to sustained sales growth through personalized engagement and strategic product recommendations.

• Negotiated contracts and closed deals by effectively communicating product value, resulting in successful conversion of leads to sales.

• Expanded customer base by identifying and fulfilling consumer needs, leveraging in-depth knowledge of market trends and product offerings.

William C. Barnes Law Office Columbia, TN

Receptionist/Secretary Feb 2015 - May 2017

• Managed the reception area, ensuring a tidy and welcoming environment while efficiently handling incoming and outgoing mail and parcels.

• Facilitated internal communication by accurately recording messages and directing clients to relevant staff, contributing to the resolution of inquiries and complaints.

• Supported office operations through diligent preparation and maintenance of key documents, scheduling appointments, and providing comprehensive clerical assistance. New Image and Travel Columbia, TN

Promotions Director and Recruiting Manager Jan 2003 - Jan 2014

• Managed a dynamic team in executing marketing campaigns, overseeing creative design, and monitoring ad performance, while aligning with executive objectives to ensure coherence in company branding.

• Enhanced sales strategies, resulting in the consistent achievement of daily sales targets through effective upselling and new account acquisition.

• Conducted comprehensive market research to develop competitive advertising campaigns, successfully expanding market penetration and customer base.

• Fostered client relationships through personalized service, leading to sustained account retention, and trained new employees to uphold service standards and sales objectives. EDUCATION

Sylvan Career Starters

GED, Computer Science and Programs

Columbia, TN

SKILLS

Event Planning • Customer Acquisition • Advertising Expertise • Strategic Marketing • Coaching and Mentorship

• Data Gathering • Data Tracking and Analysis • Developing Targeted Leads • Team Collaboration • Budget Management • Market Penetration • Customer Service • Communication • Problem-solving • Time Management • Organizational Skills

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