Virtual Assistant & Executive Support Specialist
Resume:
SHANDY
STOGSDILL
************@*****.***
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
PROFESSIONAL SUMMARY
Michael J Robertson, PC - Executive Assistant
Arlington, TX • 06/2023 - Current
The Stogsdill Group - Team Lead
Burleson, TX • 08/2015 - Current
Secure Professional Services - Owner/Operator
Burleson, TX • 07/2008 - 01/2017
WORK HISTORY
Handled confidential and sensitive information with discretion and tact.
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Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
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Screened calls and emails and responded accordingly to support executive correspondence.
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Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
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• Updated and maintained confidential databases and records. Used advanced software to prepare documents, reports, and presentations
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Worked with senior management to initiate new projects and assist in various processes
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Trained new team members by relaying information on company procedures and safety requirements.
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Developed monthly and daily production output plans to deliver on customer service and financial metrics.
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Coached team members in techniques necessary to complete job tasks.
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Built strong relationships with customers through apositive attitude and attentive response.
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Supervised team members to confirm compliance with set procedures and quality requirements.
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Directed and supervised a team of four engaged in sales and customer development
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• Managed day-to-day business operations.
SKILLS
• Database Management
• Business Administration
• Invoice Processing
• Expense Reporting
• Administrative Support
• Risk Management
• Office Management
• Social Media Management
• Meeting Planning
• Project Oversight
• Strategic Planning
• Customer Service
University of North Texas
Denton, TX • 12/2000
Bachelors of Science in
Interdisciplinary Studies:
Interdisciplinary Studies
EDUCATION
Honoree of Mortar Board Honor's
Society
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Honoree of Gamma Beta Phi
Honor's Society
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Honoree of Kappa Delta Pi
Honor's Society
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Multicultural Scholarship
Recipient
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Legal Secretary Scholarship
Recipient
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• 3.5 GPA
Assessed income and expenses and adapted plans to improve profit levels.
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Consulted with customers to assess needs and propose optimal solutions.
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Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
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Fostered strong professional network and partnership-building skills to connect with quality leads.\
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• Managed a team of 12 employees.
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