Customer Service & Admissions Support Lead

Lindsay Brown

Gilbert, AZ *****• 480-***-**** • *******.*.*****@*****.*** •

linkedin.com/in/lindsay-a-brown

PROFESSIONAL SUMMARY

● 8+ years of customer service experience, including fast-paced environments.

● Ability to navigate multiple computer applications, actively listen, empathize, and problem solve to support client needs.

● Excels in attention to detail, policy adherence, and compliance standards. SKILLS

Record Keeping CRM Software Multichannel Communication Customer Service Leadership Employee Relations Support Attention to Detail Adaptability Growth Oriented

EDUCATION

2025 Bachelor of Arts, Psychology, Southern Virginia University Buena Vista, VA PROFESSIONAL EXPERIENCE

Russell Tobin Tempe, AZ

HR Support Sep 2025 – Jan 2026

● Assist candidates with troubleshooting issues to help them complete the hiring process.

● Follow compliance standards while assisting I9 verification and termination processing. Southern Virginia University Buena Vista, VA

Health & Wellness Intern Jan 2025 – May 2025

● Facilitate group discussions for students on life skills such as stress management and active listening, supporting their personal and academic growth.

● Participate in regular planning and implementation of wellness initiatives to foster a healthy campus culture.

Onboarding Specialist Apr 2024 – May 2025

● Provide consistent outreach to incoming students to guide them through enrollment requirements.

● Deliver personalized support and troubleshoot barriers to onboarding completion.

● Communicate clearly across multiple channels to promote engagement and satisfaction.

Student Ambassador Sep 2023 – May 2025

● Act as the first point of contact for prospective students, promoting university programs and degrees.

● Maintain consistent follow-up and accurate records for prospective applicants.

● Support campus events, open houses, and orientation activities. StrongMind Inc.Chandler, AZ

Admissions Team Lead Aug 2022- Aug 2023

● Supervised and mentored a team of 8 Admissions Advisors, fostering a collaborative and goal-oriented environment.

● Monitored daily performance metrics and provided coaching to improve outcomes.

● Handled escalated calls with empathy and professionalism to ensure customer satisfaction.

● Assisted with interviewing and evaluating candidates for Admissions Advisor roles.

● Supported onboarding and training of new hires to align with team standards and organizational goals.

Admissions Advisor Jan 2020 – Aug 2022

● Supported enrollment process by verifying documents, following compliance standards, and maintaining detailed records.

● Managed inbound and outbound communication to ensure timely student onboarding.

● Delivered exceptional service across two partner school accounts. Papa Murphy's Take N Bake, Gilbert, AZ Gilbert, AZ Assistant Manager/ Shift Lead/ Crew Member Sep 2016 — Jan 2020

● Led and coached a team of 10 employees, fostering a compliant and productive work environment.

● Conducted interviews for front-line staff and collaborated with management on hiring decisions.

● Trained new employees on company procedures, food safety standards, and customer service best practices.

● Managed scheduling, inventory, and labor tracking, contributing to efficient operations and cost control.

● Resolved escalated customer issues with professionalism and empathy, modeling effective conflict resolution.

● Ensured compliance with company policies and health regulations during daily operations.

● Recognized for consistent performance and promoted through three positions over three years.

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