Plasma Processing and Technical Support Specialist

ERIC BELL

Phone: 662-***-****)

Email: ***********@*****.***

CONTACT Tomball, TX 77375

Maintained a clean and organized laboratory environment to promote safety and efficiency.

Engaged with donors to ensure a positive experience while collecting plasma. Verified labels and prepared units for freezing and shipment. Guaranteed precise labeling and handling of specimens.

Utilized laboratory systems to document data and track processing status. Coordinated with transport services for timely delivery. Received and processed incoming samples for testing. Handled cancellations and resubmissions, performed reconciliations, and maintained lab equipment.

Assisted customers via phone and improved satisfaction through attentive support and issue resolution.

PROFESSIONAL

EXPERIENCE CSL Plasma — Houston, TX Sep 2025 - Presen Creative Testing Solutions — Austin, TX Mar 2024 - Aug 2025 Plasma Processing Tech

Specimen Processor

Provided remote and in-person technical support for hardware and software. Troubleshot login, email, and network issues.

Guided staff through Microsoft Teams and Zoom setups. Ensured high-quality customer service via phone, email, and chat. Managed customer inquiries, troubleshooting technical issues, and updating records with accuracy.

Assisted patients with account access and test results. Supported IT ticketing and maintained supply inventory. XYZ Solutions — Austin, TX Aug 2024 - Feb 2025

ABC Medical Services — Houston, TX Feb 2023 - Apr 2024 Technical Support Specialist

Customer Support and Data Entry

Collaborated with medical staff to schedule and complete patient transports safely.

Maintained sanitized equipment and followed infection control standards to ensure patient safety.

Allegiance Staffing — Southaven, MS Jan 2022 - Feb 2023 Patient Transporter

EDUCATION

SKILLS

Graphic Design - AAS Senatobia, Ms

High School Diploma Southaven, MS

Northwest Community College 2020 - 2022

Southaven High School 2011 - 2014

Adaptability, Laboratory Safety, Specimen Integrity, Plasma Sample Handling, Adobe Premiere, Empathetic, Excellent Oral Communication, Organized and Detailed, Photography, Remote IT Support & Troubleshooting (Windows, Office 365, Google Workspace), Customer Service (phone, chat, email, video support), Data Entry & Documentation, Digital Communication Tools (Zoom, Microsoft Teams), Problem Solving & Process Improvement, Data Security Awareness, Remote Operations Support Tracked and organized shipments using warehouse systems. Improved service delivery through collaboration and process enhancements. Mentored new employees and provided excellent chat-based customer support. unload freight trucks, use pallet jacks,

accurately fulfilling customer orders by locating, picking, and preparing products for shipment within a warehouse environment.

FedEx Ground — Olive Branch, MS Jan 2021 - Jan 2022 Logistics Support Coordinator Material handler Picker Prepare and sterilize equipment.

Collect urine and sputum swab samples, label, seal, and transport to the laboratory.

Manage patient records and comply with all medical standards. Mid-South Drug Testing — Memphis, Tn Feb 2020 - Jan 2021 Male Drug Testing Specimen Collector

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