Entry-Level IT Support Help Desk Candidate

LUCY G. HERRARTE

n **** Larkin St, Houston, TX **007

n 832-***-**** )n ********@*****.***

OBJECTIVE

Motivated and reliable professional seeking an entry-level IT Support or Help Desk Technician role. Eager to apply strong problem-solving, communication, and technical troubleshooting skills developed through years of hands-on managerial experience and self-guided IT training. Committed to delivering excellent end-user support and continuous learning in a fast-paced IT environment.

EDUCATION

High School Diploma

Robert E. Lee High School — Baytown, TX Graduated 2006

*Currently pursuing IT certifications (CompTIA A+, Google IT Support, or similar)* TECHNICAL SKILLS

• Basic hardware & software troubleshooting

• Windows OS installation and support

• Microsoft Office Suite (Word, Excel, Outlook)

• Printer and peripheral setup

• Ticketing systems (familiarity or self-trained)

• Networking fundamentals (LAN/WAN, routers, cabling)

• Bilingual: Fluent in English and Spanish

RELEVANT EXPERIENCE

Training Manager

Trinity Tree Lot — Katy, TX 2023–2025

• Trained and supported seasonal team with logistics and inventory systems

• Managed order placements and optimized processes using digital tracking

• Resolved team issues quickly and efficiently, applying tech tools when needed Store Manager

Pooch ‘n’ Pups Grooming — Katy, TX 2017–2023

• Maintained scheduling systems and performed basic IT troubleshooting (printers, scheduling software)

• Trained new hires on internal systems and customer management tools

• Handled customer escalations and ensured smooth day-to-day operations Receptionist

Clip ‘N Tails — Katy, TX 2009–2010

• Managed appointments using scheduling software

• Performed data entry and provided technical assistance with basic office equipment ADDITIONAL EXPERIENCE

Store Manager

Pronto Pizza Sugar Land, TX 2010–2012

Tea Server

Sandy’s Market Houston, TX 2008–2009

Shift Supervisor

Boston Market Houston, TX 2005–2008

SOFT SKILLS

• Strong communicator & team leader

• Decision-making under pressure

• Detail-oriented and dependable

• Quick learner with a proactive mindset

REFERENCES

Available upon request

Contact this candidate